monday CRM vs Outplay Comparison
Compare monday CRM vs Outplay features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Outplay
6.8/10
Outplay is a multichannel sales engagement platform. Outbound sales teams use it to run email, phone, SMS, and LinkedIn sequences that sync with their CRM.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.8/10 |
| Integration | 8/10 | 7/10 |
| Security | 8/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 6/10 | 7/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Scalability | 7/10 | 6/10 |
| Support | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $18/user/mo Basic | $89/user/mo Growth |
| Estimated cost for 10 users | $180/mo Basic | $1,390/mo Enterprise |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
monday CRM vs Outplay cost by team size
monday CRM costs less from 5 users.
| Team size | monday CRM | Outplay |
|---|---|---|
| 1 user | Contact for pricing | FreeFree Forever |
| 5 users | $90/moBasic | $695/moEnterprise |
| 10 users | $180/moBasic | $1,390/moEnterprise |
| 25 users | $450/moBasic | $3,475/moEnterprise |
| 50 users | $900/moBasic | $6,950/moEnterprise |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $1,390/mo
- Higher Security score (8/10 vs 6/10)
- Higher Customization score (8/10 vs 6/10)
Why choose Outplay
- Has a free plan (monday CRM does not)
- Higher Cost score (7/10 vs 6/10)
- Higher Support score (8/10 vs 7/10)
- Better fit for startups (8/10 vs 6/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Outplay
Pros
- Sequences can mix email, phone, SMS, WhatsApp, video, chat, and LinkedIn steps in one flow.
- Published per-user prices are well below those of enterprise rivals such as Outreach, and there is a free plan.
- Reviewers on G2 and Capterra often praise its responsive customer support. G2 shows an average of 4.5 from 269 reviews.
- A 7-day Growth trial needs no credit card, and the account drops to the free plan afterwards without losing data.
- Reviewers say the interface is intuitive, especially for reps who have used other sales tools.
Cons
- It is not a full CRM. It has no native deal pipeline or ticketing and relies on an external CRM.
- Some users report occasional glitches and lag in displaying responses.
- Some users find reporting and native prospecting data limited.
- The power dialer and team permissions are only on the $139 Enterprise tier.
- Add-on prices and monthly billing rates are not published.
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.8/10 for Outplay. The largest gap is in Customization: 8/10 for monday CRM and 6/10 for Outplay.
Monday CRM costs less for 10 users: about $180/mo on its Basic plan, against about $1,390/mo on its Enterprise plan for Outplay, billed monthly.
Outplay has a free plan; monday CRM does not list one.
Outplay is the better fit for startups: we rate it 8/10 for them, against 6/10 for monday CRM.
