Haufe X360 vs Zoho CRM: Complete Comparison (2026)
An in-depth comparison of Haufe X360 and Zoho CRM to help you choose the right tool for your business.
Last updated: November 2026
Haufe X360
6/10
Cloud ERP built on Acumatica, with an optional CRM module, for German-speaking small and mid-sized service, trade and manufacturing firms.
Z
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 7.2/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 3/10 | 8/10 |
| Customization | 7/10 | 8/10 |
| Ease of Use | 5/10 | 6/10 |
| Integration | 7/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €49/user/mo Services example 1 (order and purchasing, document management) | $20/user/mo Standard |
| Estimated cost for 10 users | €490/mo Services example 1 (order and purchasing, document management) | $200/mo Standard |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Sales Automation | Not listed | |
Haufe X360 vs Zoho CRM cost by team size
| Team size | Haufe X360 | Zoho CRM |
|---|---|---|
| 1 user | €49/moServices example 1 (order and purchasing, document management) | FreeFree |
| 5 users | €245/moServices example 1 (order and purchasing, document management) | $100/moStandard |
| 10 users | €490/moServices example 1 (order and purchasing, document management) | $200/moStandard |
| 25 users | €1,225/moServices example 1 (order and purchasing, document management) | $500/moStandard |
| 50 users | €2,450/moServices example 1 (order and purchasing, document management) | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Haufe X360
- Higher Support score (7/10 vs 5/10)
- Better fit for manufacturing (7/10 vs 4/10)
ZWhy choose Zoho CRM
- Has a free plan (Haufe X360 does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Customization score (8/10 vs 7/10)
- Better fit for startups (7/10 vs 2/10)
- Better fit for freelancers (5/10 vs 1/10)
Pros & Cons
Haufe X360
Pros
- CRM, finance, inventory, service and production run in one cloud system, so sales staff can see orders and accounting data without a separate integration.
- Modular per-user licensing means companies book only the modules each user needs.
- OMR reviewers rate support highly, with a 96 percent support score, and mention regular training.
- Reviewers mention an open API with REST and SOAP endpoints, plus links to Power BI and Microsoft Office.
- Hosted on servers in Germany and the EU, which helps German companies with data protection requirements.
Cons
- The 449 euro monthly minimum, plus partner implementation and training fees, makes it expensive for small firms.
- Reviewers report a steep learning curve and a complex interface for users coming from simpler tools.
- Reviewers describe the licensing as unclear and say custom fields cannot be added everywhere.
- There is no free trial, and the product is mainly available in German.
- Some users report long loading times and limited DATEV functionality.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Zoho CRM scores higher on our CRM criteria: 7.2/10 against 6/10 for Haufe X360. The largest gap is in Cost: 3/10 for Haufe X360 and 8/10 for Zoho CRM.
Zoho CRM has a free plan; Haufe X360 does not list one.
Zoho CRM is the better fit for startups: we rate it 7/10 for them, against 2/10 for Haufe X360.
