HaloPSA vs OroCRM: Complete Comparison (2026)
An in-depth comparison of HaloPSA and OroCRM to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
OroCRM
6/10
Open source CRM built on OroPlatform and Symfony. It manages leads, opportunities, accounts, cases and campaigns for mid-size and large businesses that need deep customization.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 5/10 | 5/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 5/10 | 4/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 8/10 | 7/10 |
| Security | 9/10 | 6/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $116/user/mo Enterprise Edition |
| Estimated cost for 10 users | Contact for pricing | Free Community Edition |
| Features | ||
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs OroCRM cost by team size
| Team size | HaloPSA | OroCRM |
|---|---|---|
| 1 user | Contact for pricing | FreeCommunity Edition |
| 5 users | Contact for pricing | FreeCommunity Edition |
| 10 users | Contact for pricing | FreeCommunity Edition |
| 25 users | Contact for pricing | FreeCommunity Edition |
| 50 users | Contact for pricing | FreeCommunity Edition |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 6/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for small business (7/10 vs 4/10)
- Better fit for customer support teams (7/10 vs 4/10)
Why choose OroCRM
- Has a free plan (HaloPSA does not)
- Better fit for marketing teams (4/10 vs 2/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
OroCRM
Pros
- The Community Edition is open source under OSL-3.0, so you can self-host it with no licence fees.
- The Symfony-based OroPlatform lets developers deeply customize entities, workflows and the user interface.
- A built-in workflow engine covers leads, opportunities and tasks, and teams can add custom workflows.
- Opportunities support multiple currencies, and Enterprise supports multiple organizations, which suits companies operating in several regions.
- Mailchimp, Dotdigital and Zendesk integrations are documented.
Cons
- Email campaigns depend on Mailchimp or Dotdigital, with no native email marketing engine.
- Self-hosting and customization need PHP and Symfony developers.
- Oro does not publish Enterprise pricing on its own site.
- There are very few independent user reviews, which makes it hard to judge vendor support.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6/10 for OroCRM. The largest gap is in Security: 9/10 for HaloPSA and 6/10 for OroCRM.
OroCRM has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 4/10 for OroCRM.
