Frappe CRM vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 7.1/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 10/10 | 5/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 7/10 | 5/10 |
| Integration | 6/10 | 8/10 |
| Scalability | 6/10 | 8/10 |
| Security | 6/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | Free Self-host | Contact for pricing |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
Frappe CRM vs HaloPSA cost by team size
| Team size | Frappe CRM | HaloPSA |
|---|---|---|
| 1 user | FreeSelf-host | Contact for pricing |
| 5 users | FreeSelf-host | Contact for pricing |
| 10 users | FreeSelf-host | Contact for pricing |
| 25 users | FreeSelf-host | Contact for pricing |
| 50 users | FreeSelf-host | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Has a free plan (HaloPSA does not)
- Higher Cost score (10/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for startups (8/10 vs 4/10)
- Better fit for small business (9/10 vs 7/10)
Why choose HaloPSA
- Higher Security score (9/10 vs 6/10)
- Higher Analytics score (7/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 7/10 for Frappe CRM. The largest gap is in Cost: 10/10 for Frappe CRM and 5/10 for HaloPSA.
Frappe CRM has a free plan; HaloPSA does not list one.
Frappe CRM is the better fit for startups: we rate it 8/10 for them, against 4/10 for HaloPSA.
