Fireflies.ai vs Otter.ai Comparison
Compare Fireflies.ai vs Otter.ai features, pricing, and more.
Last updated: November 2026
Fireflies.ai
7.1/10
Fireflies.ai is an AI meeting assistant that joins Zoom, Google Meet, and Teams calls to record, transcribe, summarize, and search meetings for teams.
Otter.ai
6.6/10
Otter.ai is an AI meeting assistant that records, transcribes, and summarizes Zoom, Teams, and Google Meet calls for individuals, teams, and sales organizations.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.6/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 7/10 | 5/10 |
| Customization | 6/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Support | 4/10 | 4/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 6/10 |
| Output Quality | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $18/user/mo Pro | $17/user/mo Pro |
| Estimated cost for 10 users | Free Free | $300/mo Business |
| Features | ||
| Transcription | ||
| Knowledge Base Search | ||
| API Access | ||
| Workflow Automation | ||
| Text Generation | ||
| Enterprise Controls | ||
Which One Should You Choose?
Why choose Fireflies.ai
- Lower estimated cost for 10 users: Free vs $300/mo
- Higher Analytics score (7/10 vs 5/10)
- Higher Integration score (8/10 vs 7/10)
- Better fit for sales teams (9/10 vs 7/10)
Why choose Otter.ai
- Better fit for freelancers (8/10 vs 6/10)
Pros & Cons
Fireflies.ai
Pros
- Free plan includes unlimited transcription and AI summaries across Zoom, Meet and Teams.
- Pro is around 10 USD per seat on annual billing, which is cheap for the category.
- AskFred lets users query their whole meeting history in chat.
- Enterprise tier covers SSO, SCIM, audit logs, HIPAA and private storage.
- Pushes notes into Salesforce, HubSpot and Slack.
Cons
- Accuracy drops with noise, accents and crosstalk, and speakers are sometimes misidentified.
- Users on Trustpilot report billing surprises and a hard-to-use cancellation flow.
- Support is mostly chatbot-based outside Enterprise.
- The visible notetaker bot can join meetings unexpectedly and bother external participants.
- AI credits are limited, and extra credit bundles renew automatically.
Otter.ai
Pros
- The free plan gives 300 transcription minutes a month, which is enough to evaluate the tool.
- Pro billed annually costs about $8.33 per user per month, which is cheap for the category.
- Live transcription plus AI Chat across past meetings makes it fast to look up decisions.
- Pro and higher plans connect to Salesforce, HubSpot, and Zapier, and an MCP server exposes meeting history to assistants like Claude.
Cons
- Reviewers report accuracy problems with accents, jargon, and overlapping speakers, plus generic speaker labels.
- The bot can auto-join meetings and email transcripts to attendees, which generates privacy complaints.
- CRM sync is capped by plan at 1 user on Pro and 5 on Business, and lower plans have strict minute and length limits.
- Trustpilot reviewers complain about slow support and difficult cancellation.
