Fireflies.ai
7.1/10Fireflies.ai is an AI meeting assistant that joins Zoom, Google Meet, and Teams calls to record, transcribe, summarize, and search meetings for teams.
Data last updated November 2026 · Our methodology
Overview
Fireflies.ai records and transcribes meetings through a bot that joins Zoom, Google Meet, and Microsoft Teams calls. It produces AI summaries and action items, and teams can search past conversations. A chat assistant called AskFred answers questions from your meeting history. Third-party reviews say it transcribes in more than 100 languages. Business plans add conversation intelligence, team analytics, and multi-language mode. Enterprise adds SSO, SCIM, audit logs, HIPAA support, private storage, and custom data retention. Pricing is per seat, and every teammate added to the workspace counts as a seat. There is a free plan with team-shared storage and a small pool of AI credits. Third-party pricing guides checked in August 2026 list Pro at about 10 USD per seat per month billed annually or 18 USD monthly. Business is listed at 19 USD annually or 29 USD monthly. Enterprise is listed at 39 USD per seat per month, billed annually only. Transcription itself is unlimited, but storage and AI credits are metered, and extra credit bundles renew automatically. It connects to Salesforce, HubSpot, and Slack, though CRM sync sits on higher tiers. A GraphQL API lets developers pull transcripts and upload audio. Its main limitations are transcription accuracy and support. Accuracy drops with background noise, accents, and crosstalk. Users also complain about a visible bot joining meetings unexpectedly and a hard-to-use cancellation flow. Live support is mostly limited to Enterprise customers.
Our Rating
Who Fireflies.ai is best for
Good fit
CRM sync to Salesforce and HubSpot plus conversation intelligence target sales calls.
It records and summarizes Zoom, Meet and Teams calls with searchable history.
A free plan and low Pro seat price suit small teams.
Cheap per-seat pricing and quick bot setup.
Searchable client meeting records and summaries help, though external participants may object to the bot.
Enterprise tier offers SSO, SCIM, audit logs, HIPAA and private storage, but support complaints persist.
Business tier adds team analytics and conversation intelligence for growing companies.
Less suited
The free plan works for one person, but storage on it is limited.
HIPAA support is available on the Enterprise tier.
Transcription and summaries can capture interviews, though there are no recruiting-specific features.
It covers meetings, not support tickets or helpdesk channels.
A GraphQL API is available, but the product is a meeting assistant.
Pros & Cons
Pros
- Free plan includes unlimited transcription and AI summaries across Zoom, Meet and Teams.
- Pro is around 10 USD per seat on annual billing, which is cheap for the category.
- AskFred lets users query their whole meeting history in chat.
- Enterprise tier covers SSO, SCIM, audit logs, HIPAA and private storage.
- Pushes notes into Salesforce, HubSpot and Slack.
Cons
- Accuracy drops with noise, accents and crosstalk, and speakers are sometimes misidentified.
- Users on Trustpilot report billing surprises and a hard-to-use cancellation flow.
- Support is mostly chatbot-based outside Enterprise.
- The visible notetaker bot can join meetings unexpectedly and bother external participants.
- AI credits are limited, and extra credit bundles renew automatically.
Key Features
Fireflies.ai Pricing
Free
- 20 AI credits
- Zoom, Google Meet, Teams
- Unlimited transcription and AI summaries
- Limited team-shared storage (reported as 400 minutes)
Pro
or $120/user/year (save 44%)
- 20 AI credits
- App integrations and Zapier
- Video recording and downloads
- 8,000 minutes storage per seat
Business
or $228/user/year (save 34%)
- 30 AI credits
- Unlimited storage
- Multi-language mode
- User groups and private channels
- Conversation intelligence and team analytics
Enterprise
or $468/user/year
- 50 AI credits
- Annual billing only
- Custom data retention
- SSO, SCIM, audit logs
- Dedicated account manager
- HIPAA with private storage
Frequently Asked Questions
Yes. It includes unlimited transcription and summaries, limited team-shared storage, and 20 AI credits.
Third-party guides checked in August 2026 list Pro at 10 USD per seat per month billed annually or 18 USD monthly. Business is 19 USD annually or 29 USD monthly. Enterprise is 39 USD per seat, billed annually only.
HIPAA and FERPA support are available on Enterprise when used with Private Storage.
SSO, SCIM, and audit logs are Enterprise features.
Yes. Fireflies has a GraphQL API for fetching meeting data and uploading audio.
Teams of more than 50 members can contact sales about volume discounts.
Similar Tools
See all alternatives
Amazon's public cloud platform, with over 200 pay-as-you-go services for compute, storage, databases, networking and AI, used by startups through large enterprises and governments.
Anthropic's organization-wide Claude plan adds chat, Claude Code, Cowork agents, connectors, and enterprise governance such as SCIM, audit logs, and a compliance API.
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.