EngageBay vs Salesmate Comparison
Compare EngageBay vs Salesmate features, pricing, and more.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Salesmate
6.5/10
Sales CRM with built-in calling and texting, sequences, workflow automation and Skara AI agents, sold per user to small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.5/10 |
| Analytics | 5/10 | 6/10 |
| Cost | 8/10 | 7/10 |
| Customization | 5/10 | 7/10 |
| Ease of Use | 7/10 | 7/10 |
| Integration | 7/10 | 5/10 |
| Scalability | 4/10 | 6/10 |
| Security | 5/10 | 7/10 |
| Support | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/user/mo Basic | $29/user/mo Basic |
| Estimated cost for 10 users | Free Free | $290/mo Basic |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
EngageBay vs Salesmate cost by team size
EngageBay costs less at every team size we checked.
| Team size | EngageBay | Salesmate |
|---|---|---|
| 1 user | FreeFree | $29/moBasic |
| 5 users | FreeFree | $145/moBasic |
| 10 users | FreeFree | $290/moBasic |
| 25 users | $375/moBasic | $725/moBasic |
| 50 users | $750/moBasic | $1,450/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Has a free plan (Salesmate does not)
- Lower estimated cost for 10 users: Free vs $290/mo
- Higher Integration score (7/10 vs 5/10)
- Higher Cost score (8/10 vs 7/10)
- Better fit for freelancers (7/10 vs 4/10)
Why choose Salesmate
- Higher Customization score (7/10 vs 5/10)
- Higher Scalability score (6/10 vs 4/10)
- Better fit for sales teams (9/10 vs 6/10)
- Better fit for mid-market (7/10 vs 4/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Salesmate
Pros
- Native VoIP calling and SMS, with numbers from about $1.10 a month in 80+ countries, so teams avoid buying a separate dialer.
- Entry price of $23 per user per month on annual billing undercuts many sales-focused CRMs with similar pipeline and email tracking features.
- The 15-day trial includes every feature and unlimited users, and Salesmate will extend it on request.
- Reviewers on G2 and Capterra (about 4.7 out of 5) repeatedly praise fast, responsive support and a clean pipeline interface.
- Holds ISO 27001 and SOC 2 certification, encrypts data at rest with AES-256, and offers IP access controls.
- All native integrations and the REST API are included on every plan at no extra cost.
Cons
- Key sales tools are gated by tier: sequences and the team inbox need Pro, and the power dialer and voicemail drop need Business.
- Usage charges for automation credits, calls, SMS, dedicated IPs and AI credits make the total cost hard to forecast.
- Reviewers on Trustpilot and G2 report email sync failures and messages landing in spam.
- About 46 native integrations is a small catalog next to HubSpot or Salesforce, so other connections rely on Zapier or Make.
- All fees are non-refundable, including unused time and voice credits.
- Some reviewers mention slow loading, a learning curve for advanced automation, and gaps in the mobile app.
Not sold on either?
Frequently Asked Questions
Salesmate scores higher on our CRM criteria: 6.5/10 against 6.3/10 for EngageBay. The largest gap is in Customization: 5/10 for EngageBay and 7/10 for Salesmate.
EngageBay costs less for 10 users: free on its Free plan, against about $290/mo on its Basic plan for Salesmate, billed monthly.
EngageBay has a free plan; Salesmate does not list one.
EngageBay is the better fit for freelancers: we rate it 7/10 for them, against 4/10 for Salesmate.
