Dolibarr ERP CRM vs Pipeline CRM: Complete Comparison (2026)
An in-depth comparison of Dolibarr ERP CRM and Pipeline CRM to help you choose the right tool for your business.
Last updated: November 2026
Dolibarr ERP CRM
6.2/10
Free, open-source modular ERP and CRM suite for small and mid-sized businesses, freelancers and associations, available self-hosted or via paid cloud hosts like DoliCloud.
Pipeline CRM
6.4/10
Pipeline CRM is a sales pipeline CRM for small and mid-sized sales teams, covering deal tracking, email sync, automations, field sales mapping and optional calling.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.2/10 | 6.4/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 9/10 | 6/10 |
| Customization | 8/10 | 7/10 |
| Ease of Use | 5/10 | 8/10 |
| Integration | 5/10 | 5/10 |
| Scalability | 5/10 | 5/10 |
| Security | 6/10 | 5/10 |
| Support | 4/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €14/user/mo DoliCloud Basic | $29/user/mo Start |
| Estimated cost for 10 users | Free Self-hosted (open source) | $290/mo Start |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Sales Automation | Not listed | |
Dolibarr ERP CRM vs Pipeline CRM cost by team size
| Team size | Dolibarr ERP CRM | Pipeline CRM |
|---|---|---|
| 1 user | FreeSelf-hosted (open source) | $29/moStart |
| 5 users | FreeSelf-hosted (open source) | $145/moStart |
| 10 users | FreeSelf-hosted (open source) | $290/moStart |
| 25 users | FreeSelf-hosted (open source) | $725/moStart |
| 50 users | FreeSelf-hosted (open source) | $1,450/moStart |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Dolibarr ERP CRM
- Has a free plan (Pipeline CRM does not)
- Higher Cost score (9/10 vs 6/10)
- Higher Customization score (8/10 vs 7/10)
- Better fit for freelancers (8/10 vs 4/10)
Why choose Pipeline CRM
- Higher Support score (8/10 vs 4/10)
- Higher Ease of Use score (8/10 vs 5/10)
- Better fit for sales teams (9/10 vs 6/10)
Pros & Cons
Dolibarr ERP CRM
Pros
- The core suite is free and open source, and self-hosting avoids vendor lock-in.
- CRM covers the full cycle from prospect and opportunity to proposal, order and invoice in one system.
- The modular design lets teams enable only the modules they need, and the Module Builder supports low-code customization.
- Official cloud hosting is inexpensive at 14 euros per user per month and includes daily backups and SSH and database access.
- A REST API with a Swagger explorer allows custom integrations.
Cons
- Reviewers describe the interface as dated and not very attractive.
- Support ratings are the weakest category on Capterra and GetApp, at about 3.7 out of 5.
- Configuration takes time, and third-party modules can break after core upgrades.
- There are few native connectors to popular SaaS tools and no native mobile app, so mobile use is through the browser.
- Defaults are EU-centric, and some English users report translation issues.
Pipeline CRM
Pros
- Reviewers consistently say non-technical reps and new hires can learn it quickly.
- Customer support is US-based, with live chat on every tier, and reviewers often call it responsive.
- Grow bundles drip campaigns, eSign and project management, which other CRMs often sell separately.
- Map views and route planning help field sales reps.
- Calling is pay-as-you-go at 2.5 to 3 cents per minute, with no per-user phone fee.
- The 14-day trial includes the full Grow feature set and needs no credit card.
Cons
- The integration catalog and user community are smaller than those of larger CRMs.
- Start is tightly capped at 1 pipeline, 250 active deals, 1 automation and 5 exports per user.
- Email templates, bulk email and drip campaigns are only available from the Grow plan, at $49 to $59 per user.
- Some reviewers say it lacks advanced features and that navigation can feel clunky.
- Integrations beyond the native ones may need the paid Pipeline Connect add-on.
Not sold on either?
Frequently Asked Questions
Pipeline CRM scores higher on our CRM criteria: 6.4/10 against 6.2/10 for Dolibarr ERP CRM. The largest gap is in Support: 4/10 for Dolibarr ERP CRM and 8/10 for Pipeline CRM.
Dolibarr ERP CRM has a free plan; Pipeline CRM does not list one.
Dolibarr ERP CRM is the better fit for freelancers: we rate it 8/10 for them, against 4/10 for Pipeline CRM.
