CloudTalk vs Twenty: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Twenty to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.7/10 |
| Analytics | 7/10 | 4/10 |
| Cost | 6/10 | 8/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 8/10 | 7/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 7/10 | 5/10 |
| Security | 6/10 | 6/10 |
| Support | 6/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €34/user/mo Starter | $9/user/mo Pro |
| Estimated cost for 10 users | €340/mo Starter | Free Self-hosted (open source) |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs Twenty cost by team size
| Team size | CloudTalk | Twenty |
|---|---|---|
| 1 user | €34/moStarter | FreeSelf-hosted (open source) |
| 5 users | €170/moStarter | FreeSelf-hosted (open source) |
| 10 users | €340/moStarter | FreeSelf-hosted (open source) |
| 25 users | €850/moStarter | FreeSelf-hosted (open source) |
| 50 users | €1,700/moStarter | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Analytics score (7/10 vs 4/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for sales teams (9/10 vs 6/10)
- Better fit for mid-market (8/10 vs 6/10)
Why choose Twenty
- Has a free plan (CloudTalk does not)
- Higher Cost score (8/10 vs 6/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for startups (9/10 vs 7/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6.7/10 for Twenty. The largest gap is in Analytics: 7/10 for CloudTalk and 4/10 for Twenty.
Twenty has a free plan; CloudTalk does not list one.
CloudTalk is the better fit for sales teams: we rate it 9/10 for them, against 6/10 for Twenty.
