CloudTalk vs Membrain: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Membrain to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Membrain
6.6/10
Membrain is a Stockholm-built sales enablement CRM that lets B2B sales teams build their sales process, prospecting, pipeline, account growth and coaching into the software.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.6/10 |
| Analytics | 7/10 | 5/10 |
| Cost | 6/10 | 5/10 |
| Customization | 7/10 | 8/10 |
| Ease of Use | 8/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 7/10 | 6/10 |
| Security | 6/10 | 6/10 |
| Support | 6/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | $49/user/mo Prospecting |
| Estimated cost for 10 users | €340/mo Starter | $490/mo Prospecting |
| Features | ||
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs Membrain cost by team size
| Team size | CloudTalk | Membrain |
|---|---|---|
| 1 user | €34/moStarter | $49/moProspecting |
| 5 users | €170/moStarter | $245/moProspecting |
| 10 users | €340/moStarter | $490/moProspecting |
| 25 users | €850/moStarter | $1,225/moProspecting |
| 50 users | €1,700/moStarter | $2,450/moProspecting |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Analytics score (7/10 vs 5/10)
- Higher Cost score (6/10 vs 5/10)
- Better fit for customer support teams (8/10 vs 3/10)
- Better fit for small business (8/10 vs 5/10)
Why choose Membrain
- Higher Support score (8/10 vs 6/10)
- Higher Customization score (8/10 vs 7/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Membrain
Pros
- Teams can model their own sales process, qualifiers and milestones in it, which reviewers on Spotsaas and G2 single out.
- Built-in coaching and guidance, including the Elevate coaching product, OMG assessments and in-app advice, support sales methodologies such as Baseline Selling.
- Reviewers repeatedly praise fast, knowledgeable support, and one customer has stayed more than 10 years.
- Broad integration list covering Gmail, Outlook, HubSpot, Salesforce, Business Central, Fortnox, Zendesk, Slack, plus Zapier and webhooks.
- Pricing is public and modular, so teams pay only for the stages (prospecting, pipeline, account growth) they use.
Cons
- Reviewers often say reporting and dashboards are hard to customise and give limited statistics.
- Setting up custom processes and dashboards takes significant upfront time.
- Reviewers report that Outlook email integration is limited and that companies can be duplicated during data entry.
- API+ (499 USD) and Automation+ (299 USD) are costly account-wide add-ons on top of per-user fees.
- The vendor is small, with about 11 to 50 employees, and its compliance is reported as SOC 2 Type 1 only by a third-party listing.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6.6/10 for Membrain. The largest gap is in Analytics: 7/10 for CloudTalk and 5/10 for Membrain.
No, neither CloudTalk nor Membrain lists a free plan.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 3/10 for Membrain.
