CloudTalk vs Haufe X360: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Haufe X360 to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Haufe X360
6/10
Cloud ERP built on Acumatica, with an optional CRM module, for German-speaking small and mid-sized service, trade and manufacturing firms.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 3/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | €49/user/mo Services example 1 (order and purchasing, document management) |
| Estimated cost for 10 users | €340/mo Starter | €490/mo Services example 1 (order and purchasing, document management) |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs Haufe X360 cost by team size
CloudTalk costs less at every team size we checked.
| Team size | CloudTalk | Haufe X360 |
|---|---|---|
| 1 user | €34/moStarter | €49/moServices example 1 (order and purchasing, document management) |
| 5 users | €170/moStarter | €245/moServices example 1 (order and purchasing, document management) |
| 10 users | €340/moStarter | €490/moServices example 1 (order and purchasing, document management) |
| 25 users | €850/moStarter | €1,225/moServices example 1 (order and purchasing, document management) |
| 50 users | €1,700/moStarter | €2,450/moServices example 1 (order and purchasing, document management) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Lower estimated cost for 10 users: €340/mo vs €490/mo
- Higher Cost score (6/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 5/10)
- Better fit for startups (7/10 vs 2/10)
- Better fit for customer support teams (8/10 vs 4/10)
Why choose Haufe X360
- Higher Security score (7/10 vs 6/10)
- Higher Support score (7/10 vs 6/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Haufe X360
Pros
- CRM, finance, inventory, service and production run in one cloud system, so sales staff can see orders and accounting data without a separate integration.
- Modular per-user licensing means companies book only the modules each user needs.
- OMR reviewers rate support highly, with a 96 percent support score, and mention regular training.
- Reviewers mention an open API with REST and SOAP endpoints, plus links to Power BI and Microsoft Office.
- Hosted on servers in Germany and the EU, which helps German companies with data protection requirements.
Cons
- The 449 euro monthly minimum, plus partner implementation and training fees, makes it expensive for small firms.
- Reviewers report a steep learning curve and a complex interface for users coming from simpler tools.
- Reviewers describe the licensing as unclear and say custom fields cannot be added everywhere.
- There is no free trial, and the product is mainly available in German.
- Some users report long loading times and limited DATEV functionality.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6/10 for Haufe X360. The largest gap is in Cost: 6/10 for CloudTalk and 3/10 for Haufe X360.
CloudTalk costs less for 10 users: about €340/mo on its Starter plan, against about €490/mo on its Services example 1 (order and purchasing, document management) plan for Haufe X360, billed monthly.
No, neither CloudTalk nor Haufe X360 lists a free plan.
CloudTalk is the better fit for startups: we rate it 7/10 for them, against 2/10 for Haufe X360.
