Close vs Odoo CRM: Complete Comparison (2026)

Why choose Close

• Higher Support score (8/10 vs 5/10)
• Higher Ease of Use score (8/10 vs 5/10)
• Better fit for sales teams (9/10 vs 7/10)

Why choose Odoo CRM

• Has a free plan (Close does not)
• Higher Customization score (9/10 vs 5/10)
• Higher Cost score (8/10 vs 5/10)
• Better fit for enterprise (5/10 vs 3/10)
• Better fit for mid-market (8/10 vs 6/10)

Close

Pros

• Calling, email and SMS run inside the CRM, so reps do not need a separate dialer and every conversation is logged on the lead.
• G2 and Capterra reviewers often praise the support team and how quickly reps get comfortable with the interface.
• The Scale tier includes a predictive dialer and live call coaching, which suits high-volume outbound teams.
• The 14-day trial needs no credit card and includes 5 dollars in calling and enrichment credits, and there is a 30-day money-back guarantee.

Cons

• Workflows and the power dialer only start at the Growth tier, which costs 99 dollars per user per month on annual billing.
• Total cost runs well above the seat price once you add carrier calling fees, phone numbers and the Call Assistant add-on.
• Reviewers report limited reporting and customization, which pushes some teams to third-party tools.
• The data model files everything under Leads, which takes new users time to learn, and high-volume teams complain about inbox management.
• There is no free plan, unlike HubSpot.

Odoo CRM

Pros

• The free One App plan allows unlimited users on a single app such as CRM.
• Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
• The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
• Studio, the open-source code base and on-premise hosting allow deep customization.
• Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.

Cons

• Reviewers say the interface overwhelms new users and that initial setup takes time.
• Studio, the API and multi-company require the more expensive Custom plan.
• Support quality and documentation draw mixed reviews, and some users call the docs outdated.
• Some users report performance issues with large datasets.
• SMS, lead generation and enrichment credits, and partner implementation are billed separately.