Close vs CloudTalk: Complete Comparison (2026)
An in-depth comparison of Close and CloudTalk to help you choose the right tool for your business.
Last updated: November 2026
Close
6.3/10
Sales CRM with built-in calling, email, SMS and AI notes, made for small and growing inside sales teams that do a lot of outreach.
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7/10 |
| Scalability | 6/10 | 7/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 5/10 | 6/10 |
| Customization | 5/10 | 7/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 7/10 | 8/10 |
| Security | 6/10 | 6/10 |
| Support | 8/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $19/user/mo Solo | €34/user/mo Starter |
| Estimated cost for 10 users | $490/mo Essentials | €340/mo Starter |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
Close vs CloudTalk cost by team size
| Team size | Close | CloudTalk |
|---|---|---|
| 1 user | $19/moSolo | €34/moStarter |
| 5 users | $245/moEssentials | €170/moStarter |
| 10 users | $490/moEssentials | €340/moStarter |
| 25 users | $1,225/moEssentials | €850/moStarter |
| 50 users | $2,450/moEssentials | €1,700/moStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Close
- Higher Support score (8/10 vs 6/10)
- Better fit for freelancers (6/10 vs 3/10)
Why choose CloudTalk
- Higher Customization score (7/10 vs 5/10)
- Higher Scalability score (7/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 2/10)
- Better fit for enterprise (5/10 vs 3/10)
Pros & Cons
Close
Pros
- Calling, email and SMS run inside the CRM, so reps do not need a separate dialer and every conversation is logged on the lead.
- G2 and Capterra reviewers often praise the support team and how quickly reps get comfortable with the interface.
- The Scale tier includes a predictive dialer and live call coaching, which suits high-volume outbound teams.
- The 14-day trial needs no credit card and includes 5 dollars in calling and enrichment credits, and there is a 30-day money-back guarantee.
Cons
- Workflows and the power dialer only start at the Growth tier, which costs 99 dollars per user per month on annual billing.
- Total cost runs well above the seat price once you add carrier calling fees, phone numbers and the Call Assistant add-on.
- Reviewers report limited reporting and customization, which pushes some teams to third-party tools.
- The data model files everything under Leads, which takes new users time to learn, and high-volume teams complain about inbox management.
- There is no free plan, unlike HubSpot.
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6.3/10 for Close. The largest gap is in Customization: 5/10 for Close and 7/10 for CloudTalk.
No, neither Close nor CloudTalk lists a free plan.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 2/10 for Close.
