ClickUp vs Freshsales: Complete Comparison (2026)
An in-depth comparison of ClickUp and Freshsales to help you choose the right tool for your business.
Last updated: November 2026
ClickUp
7.1/10
ClickUp is a work management platform with tasks, docs, chat, automations, AI agents and a CRM layer for contacts, companies and deals, aimed at business teams.
Freshsales
6.7/10
Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.7/10 |
| Customization | 9/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Ease of Use | 5/10 | 8/10 |
| Security | 8/10 | 7/10 |
| Cost | 7/10 | 8/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $12/user/mo Core | $11/user/mo Growth |
| Estimated cost for 10 users | Free Free Forever | $110/mo Growth |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
ClickUp vs Freshsales cost by team size
ClickUp costs less at every team size we checked.
| Team size | ClickUp | Freshsales |
|---|---|---|
| 1 user | FreeFree Forever | $11/moGrowth |
| 5 users | FreeFree Forever | $55/moGrowth |
| 10 users | FreeFree Forever | $110/moGrowth |
| 25 users | FreeFree Forever | $275/moGrowth |
| 50 users | FreeFree Forever | $550/moGrowth |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ClickUp
- Has a free plan (Freshsales does not)
- Lower estimated cost for 10 users: Free vs $110/mo
- Higher Customization score (9/10 vs 6/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for enterprise (6/10 vs 4/10)
Why choose Freshsales
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Cost score (8/10 vs 7/10)
- Better fit for sales teams (8/10 vs 5/10)
Pros & Cons
ClickUp
Pros
- Deals can become delivery projects in the same workspace, which suits agencies and consultancies that sell and deliver client work.
- The free plan allows unlimited members and unlimited tasks, so small teams can try the platform before paying.
- Custom fields, task types, many views and automations let teams model most pipelines and processes without code.
- Enterprise security options include SAML, SCIM, audit logs, data residency and HIPAA support with a BAA.
Cons
- It is not a dedicated CRM. Reviewers report needing Zapier automations for CRM workflows, and the CRM page does not confirm email sync or native calling.
- Reviewers report a steep learning curve and say new users need hours of training to become proficient.
- G2 and Capterra reviewers report bugs, slow performance and support replies that do not resolve problems.
- The late-2026 pricing change raised per-user list prices for new workspaces, and heavy AI use requires buying extra credits.
Freshsales
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
Not sold on either?
Frequently Asked Questions
ClickUp scores higher on our CRM criteria: 7.1/10 against 6.7/10 for Freshsales. The largest gap is in Customization: 9/10 for ClickUp and 6/10 for Freshsales.
ClickUp costs less for 10 users: free on its Free Forever plan, against about $110/mo on its Growth plan for Freshsales, billed monthly.
ClickUp has a free plan; Freshsales does not list one.
Freshsales is the better fit for sales teams: we rate it 8/10 for them, against 5/10 for ClickUp.
