ClickUp vs CloudTalk: Complete Comparison (2026)
An in-depth comparison of ClickUp and CloudTalk to help you choose the right tool for your business.
Last updated: November 2026
ClickUp
7.1/10
ClickUp is a work management platform with tasks, docs, chat, automations, AI agents and a CRM layer for contacts, companies and deals, aimed at business teams.
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 7/10 | 6/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 5/10 | 8/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Security | 8/10 | 6/10 |
| Support | 5/10 | 6/10 |
| Output Quality | Not listed | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $12/user/mo Core | €34/user/mo Starter |
| Estimated cost for 10 users | Free Free Forever | €340/mo Starter |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
ClickUp vs CloudTalk cost by team size
| Team size | ClickUp | CloudTalk |
|---|---|---|
| 1 user | FreeFree Forever | €34/moStarter |
| 5 users | FreeFree Forever | €170/moStarter |
| 10 users | FreeFree Forever | €340/moStarter |
| 25 users | FreeFree Forever | €850/moStarter |
| 50 users | FreeFree Forever | €1,700/moStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ClickUp
- Has a free plan (CloudTalk does not)
- Higher Customization score (9/10 vs 7/10)
- Higher Security score (8/10 vs 6/10)
- Better fit for freelancers (5/10 vs 3/10)
Why choose CloudTalk
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Support score (6/10 vs 5/10)
- Better fit for sales teams (9/10 vs 5/10)
Pros & Cons
ClickUp
Pros
- Deals can become delivery projects in the same workspace, which suits agencies and consultancies that sell and deliver client work.
- The free plan allows unlimited members and unlimited tasks, so small teams can try the platform before paying.
- Custom fields, task types, many views and automations let teams model most pipelines and processes without code.
- Enterprise security options include SAML, SCIM, audit logs, data residency and HIPAA support with a BAA.
Cons
- It is not a dedicated CRM. Reviewers report needing Zapier automations for CRM workflows, and the CRM page does not confirm email sync or native calling.
- Reviewers report a steep learning curve and say new users need hours of training to become proficient.
- G2 and Capterra reviewers report bugs, slow performance and support replies that do not resolve problems.
- The late-2026 pricing change raised per-user list prices for new workspaces, and heavy AI use requires buying extra credits.
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Not sold on either?
Frequently Asked Questions
ClickUp scores higher on our AI Software criteria: 7.1/10 against 7/10 for CloudTalk. The largest gap is in Ease of Use: 5/10 for ClickUp and 8/10 for CloudTalk.
ClickUp has a free plan; CloudTalk does not list one.
CloudTalk is the better fit for sales teams: we rate it 9/10 for them, against 5/10 for ClickUp.
