Certinia PSA vs GoodDay Comparison

Why choose Certinia PSA

• Higher Scalability score (9/10 vs 6/10)
• Higher Integration score (8/10 vs 6/10)
• Better fit for consultancies (9/10 vs 6/10)
• Better fit for enterprise (8/10 vs 5/10)

Why choose GoodDay

• Has a free plan (Certinia PSA does not)
• Higher Cost score (9/10 vs 3/10)
• Higher Ease of Use score (7/10 vs 4/10)
• Better fit for startups (8/10 vs 2/10)
• Better fit for small business (8/10 vs 3/10)

Certinia PSA

Pros

• Runs natively on Salesforce, so project, resource and billing data share the same records as the CRM.
• Resource management can mass-staff up to 1,000 requests and match people by skill, location and availability.
• Covers the whole cycle from quote to cash, including unbilled revenue reporting and portfolio financials.
• Role-based dashboards serve executives, project managers, resource managers and consultants.
• Veda AI agents for estimation, staffing and project summaries are built into the product.

Cons

• Reviewers on G2 and SelectHub report a steep learning curve and say the interface is not very user-friendly.
• There is no public pricing, and implementations are described as long and expensive.
• Custom reporting often requires advanced Salesforce knowledge.
• Users have complained that the Gantt layout makes it hard to see the data columns and the timeline on screen together.
• It depends on Salesforce, which makes it poorly suited to small teams or companies that don't use Salesforce.

GoodDay

Pros

• The free plan allows up to 15 members with unlimited projects, which is generous for small teams.
• Paid plans are inexpensive: Professional costs $4 per user per month on annual billing.
• Projects can be nested without limit and the Action Required view shows who owns the next step, which reviewers praise for accountability.
• The Business plan bundles resource management, finance, CRM and a customer portal, so teams may need fewer separate tools.
• There are native apps for web, iOS, Android, Windows, macOS and Linux.

Cons

• Reviewers often criticize customer support, and one directory lists it as email only.
• Users report a limited mobile app, weak search and an unreliable bulk task uploader.
• The vendor is small, about 20 to 30 employees, which may worry large enterprise buyers.
• Two-factor authentication is only on Business and above, and SAML SSO only on Enterprise.
• There are fewer native integrations than with larger rivals, so many connections depend on Zapier.