Capsule CRM vs monday CRM Comparison
Compare Capsule CRM vs monday CRM features, pricing, and more.
Last updated: November 2026
Capsule CRM
6.6/10
Capsule is a web-based CRM for small and growing businesses that manages contacts, sales pipelines, projects and team email, with iOS and Android apps.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 7.4/10 |
| Ease of Use | 9/10 | 8/10 |
| Integration | 7/10 | 8/10 |
| Scalability | 5/10 | 7/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 7/10 | 6/10 |
| Customization | 5/10 | 8/10 |
| Security | 6/10 | 8/10 |
| Support | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $22/user/mo Starter | $18/user/mo Basic |
| Estimated cost for 10 users | $220/mo Starter | $180/mo Basic |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Marketing Automation | Not listed | |
Capsule CRM vs monday CRM cost by team size
monday CRM costs less from 5 users.
| Team size | Capsule CRM | monday CRM |
|---|---|---|
| 1 user | FreeFree | Contact for pricing |
| 5 users | $110/moStarter | $90/moBasic |
| 10 users | $220/moStarter | $180/moBasic |
| 25 users | $550/moStarter | $450/moBasic |
| 50 users | $1,100/moStarter | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Capsule CRM
- Has a free plan (monday CRM does not)
- Higher Ease of Use score (9/10 vs 8/10)
- Higher Cost score (7/10 vs 6/10)
- Better fit for freelancers (7/10 vs 3/10)
- Better fit for small business (9/10 vs 7/10)
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $220/mo
- Higher Customization score (8/10 vs 5/10)
- Higher Scalability score (7/10 vs 5/10)
- Better fit for enterprise (6/10 vs 2/10)
- Better fit for mid-market (8/10 vs 5/10)
Pros & Cons
Capsule CRM
Pros
- People, organisations and opportunities are separate records that can be linked to each other, which reviewers say keeps relationship data organised.
- Reviewers say it is easy to learn: it scores 4.7 out of 5 on G2 from over 500 reviews and 4.6 for ease of use on Capterra.
- The free plan covers 2 users and 250 contacts, and paid plans include a 14-day trial with no card required.
- It has native integrations with Google Workspace, Microsoft 365, Xero, QuickBooks, Mailchimp and Zapier, plus API access.
- Security basics such as two-factor authentication, Google and Microsoft single sign-on, and a 30-day restore of deleted records are included.
Cons
- Workflow automation, advanced reports and AI features start at the $40 Growth plan, which makes the full feature set fairly costly per user.
- Reviewers say export and query functions are limited, and some want more options for custom fields.
- Email and social marketing campaigns require a separate product, Transpond, rather than being built into the CRM.
- Some reviewers say it lacks sophistication for broader business needs and fits B2C businesses poorly.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.6/10 for Capsule CRM. The largest gap is in Customization: 5/10 for Capsule CRM and 8/10 for monday CRM.
Monday CRM costs less for 10 users: about $180/mo on its Basic plan, against about $220/mo on its Starter plan for Capsule CRM, billed monthly.
Capsule CRM has a free plan; monday CRM does not list one.
Monday CRM is the better fit for enterprise: we rate it 6/10 for them, against 2/10 for Capsule CRM.
