Brevo Sales CRM vs Salesforce Sales Cloud Comparison
Compare Brevo Sales CRM vs Salesforce Sales Cloud features, pricing, and more.
Last updated: November 2026
Brevo Sales CRM
6/10
Brevo's sales CRM for small B2B and service teams, covering deal pipelines, tasks, meeting booking and VoIP calling alongside Brevo's email and SMS marketing.
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 7.2/10 |
| Customization | 5/10 | 10/10 |
| Analytics | 4/10 | 9/10 |
| Integration | 7/10 | 10/10 |
| Support | 5/10 | 6/10 |
| Ease of Use | 6/10 | 4/10 |
| Security | 6/10 | 9/10 |
| Cost | 8/10 | 2/10 |
| Scalability | 5/10 | 10/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $31/user/mo Sales Essentials | $25/user/mo Starter Suite |
| Estimated cost for 10 users | Free Sales Free | $250/mo Starter Suite |
| Features | ||
| Marketing Automation | ||
| Built-in Calling | ||
| Collaboration | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
| Customer Support Management | Not listed | |
Which One Should You Choose?
Why choose Brevo Sales CRM
- Lower estimated cost for 10 users: Free vs $250/mo
- Higher Cost score (8/10 vs 2/10)
- Higher Ease of Use score (6/10 vs 4/10)
- Better fit for small business (8/10 vs 5/10)
- Better fit for startups (7/10 vs 4/10)
Why choose Salesforce Sales Cloud
- Higher Customization score (10/10 vs 5/10)
- Higher Analytics score (9/10 vs 4/10)
- Better fit for enterprise (10/10 vs 3/10)
- Better fit for sales teams (9/10 vs 6/10)
Pros & Cons
Brevo Sales CRM
Pros
- Basic deal tracking is free on every Brevo plan, with up to 50 open deals.
- Sales and marketing share one contact database, so emails, SMS and deals sit on the same contact record.
- Sales Advanced includes VoIP calling with per-user numbers, recordings and transcripts.
- Meeting booking with Google Meet and Zoom is included at no extra cost.
- Paid sales seats cost about 31 USD a month, well below most dedicated CRMs.
Cons
- Reviewers say the reporting offers only simple charts for deals won and revenue.
- The sales packages are billed on top of a marketing plan, and calling requires the Professional plan or higher.
- A community forum thread shows users asking Brevo to raise a limit of 10 sales users.
- Some reviewers find the interface confusing and say live chat support is missing.
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
