Backstop CRM vs Frappe CRM: Complete Comparison (2026)
An in-depth comparison of Backstop CRM and Frappe CRM to help you choose the right tool for your business.
Last updated: November 2026
Backstop CRM
5.5/10
Backstop CRM is a cloud CRM for investment firms that centralizes contacts, relationships, and meeting notes. Its users include hedge funds, private equity firms, pensions, endowments, and family offices.
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Feature-by-Feature Comparison
| Feature | | F Frappe CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 5.5/10 | 7/10 |
| Customization | 6/10 | 8/10 |
| Analytics | 5/10 | 5/10 |
| Integration | 5/10 | 6/10 |
| Support | 7/10 | 5/10 |
| Ease of Use | 6/10 | 7/10 |
| Security | 6/10 | 6/10 |
| Cost | 4/10 | 10/10 |
| Scalability | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $5/mo Frappe Cloud Sites |
| Estimated cost for 10 users | Contact for pricing | Free Self-host |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Lead Management | Not listed | |
| Sales Automation | Not listed | |
Backstop CRM vs Frappe CRM cost by team size
| Team size | Backstop CRM | Frappe CRM |
|---|---|---|
| 1 user | Contact for pricing | FreeSelf-host |
| 5 users | Contact for pricing | FreeSelf-host |
| 10 users | Contact for pricing | FreeSelf-host |
| 25 users | Contact for pricing | FreeSelf-host |
| 50 users | Contact for pricing | FreeSelf-host |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Backstop CRM
- Higher Support score (7/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
FWhy choose Frappe CRM
- Has a free plan (Backstop CRM does not)
- Higher Cost score (10/10 vs 4/10)
- Higher Customization score (8/10 vs 6/10)
- Better fit for small business (9/10 vs 5/10)
- Better fit for freelancers (4/10 vs 1/10)
Pros & Cons
Backstop CRM
Pros
- Built for investment firms, with record types such as vehicles, opportunities, and due diligence notes
- The Outlook plug-in saves emails, attachments, and meeting notes to Backstop on web and desktop, PC and Mac
- Reviewers on Capterra and Software Advice rate it about 4.3 out of 5 overall and 4.4 for customer support
- Reviewers say Excel add-ins let them pull data out and build detailed reports
Cons
- Reviewers describe the interface as dated
- The mobile app and mobile responsiveness get poor reviews
- Some reviewers find the reporting features complicated
- Pricing is not published and must be quoted by sales
- There is no marketing automation or built-in calling of the kind general-purpose CRMs offer
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 5.5/10 for Backstop CRM. The largest gap is in Cost: 4/10 for Backstop CRM and 10/10 for Frappe CRM.
Frappe CRM has a free plan; Backstop CRM does not list one.
Frappe CRM is the better fit for small business: we rate it 9/10 for them, against 5/10 for Backstop CRM.
