Apptivo vs SmartSuite Comparison
Compare Apptivo vs SmartSuite features, pricing, and more.
Last updated: November 2026
Apptivo
6.3/10
Apptivo is a modular cloud CRM and business suite that combines sales, help desk, projects, invoicing and campaigns for small and mid-sized businesses.
SmartSuite
7.3/10
SmartSuite is a no-code work management platform that teams use to build project, process and operations solutions with views, automations and AI agents.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.3/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 8/10 | 6/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 5/10 | 7/10 |
| Integration | 5/10 | 7/10 |
| Scalability | 5/10 | 7/10 |
| Security | 6/10 | 9/10 |
| Support | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $20/user/mo Lite | $20/user/mo Team |
| Estimated cost for 10 users | $200/mo Lite | $200/mo Team |
| Features | ||
| App integrations | Not listed | |
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| Databases | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Spreadsheet interface | Not listed | |
| Task lists | Not listed | |
| Task management | Not listed | |
| Team messaging | Not listed | |
| Time tracking | Not listed | |
| Timeline view | Not listed | |
| Whiteboards | Not listed | |
| Workflow automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Apptivo vs SmartSuite cost by team size
Apptivo and SmartSuite cost the same from 5 users.
| Team size | Apptivo | SmartSuite |
|---|---|---|
| 1 user | $20/moLite | Contact for pricing |
| 5 users | $100/moLite | $100/moTeam |
| 10 users | $200/moLite | $200/moTeam |
| 25 users | $500/moLite | $500/moTeam |
| 50 users | $1,000/moLite | $1,000/moTeam |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Apptivo
- Higher Cost score (8/10 vs 6/10)
- Higher Support score (8/10 vs 7/10)
- Better fit for small business (9/10 vs 6/10)
- Better fit for startups (7/10 vs 4/10)
Why choose SmartSuite
- Higher Security score (9/10 vs 6/10)
- Higher Analytics score (7/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
- Better fit for marketing teams (7/10 vs 4/10)
Pros & Cons
Apptivo
Pros
- Entry pricing of $15 per user per month on annual billing is low for a suite that also covers projects, invoicing and help desk.
- Support is the most praised area, with 94% positive mentions on Capterra and responsive help even on entry-level plans.
- Modular apps and up to 500 custom fields per app let teams tailor the system without switching tools.
- Built-in estimates, invoicing, expenses and accounting integrations with QuickBooks and Xero suit businesses that bill for services.
- Native apps for iOS, Android and Windows, with offline use reported.
Cons
- Reviewers describe the interface as dated and navigation as cumbersome.
- There is a learning curve, and complex customizations often need developer help.
- Users report glitches and slowdowns, especially with large datasets.
- Email integration and email marketing are reported to be limited and clunky.
- There is no free-forever plan, and marketing email volume is capped per user.
SmartSuite
Pros
- The same records can be shown as grid, Kanban, Gantt, timeline, calendar, map and dashboard views without duplicating data.
- Its compliance coverage is unusually strong for the category, with ISO 27001, SOC 2 Type II, HIPAA and GDPR audits plus a choice of US or EU data residency.
- Read-only users, commenters and form submitters are free, which lowers the cost of involving stakeholders.
- It ships more than 200 templates and an AI solution builder to speed up setup.
- Reviewers describe the support team as responsive.
Cons
- Team, Professional and Enterprise carry 3-, 5- and 25-seat minimums, and there is no free plan.
- The Team plan allows only 5,000 records per solution, and automation runs plus API calls are hard-capped each month.
- SAML SSO and SCIM are available only on Enterprise and Signature plans.
- There is no team chat or whiteboard, and external access is limited to read-only shared views.
- Reviewers say complex workflows and large data imports take real setup effort, and there are no native desktop apps.
Not sold on either?
Frequently Asked Questions
SmartSuite scores higher on our Project Management criteria: 7.3/10 against 6.3/10 for Apptivo. The largest gap is in Security: 6/10 for Apptivo and 9/10 for SmartSuite.
Apptivo and SmartSuite cost the same for 10 users: about $200/mo, billed monthly.
No, neither Apptivo nor SmartSuite lists a free plan.
SmartSuite is the better fit for enterprise: we rate it 7/10 for them, against 4/10 for Apptivo.
