Agile CRM vs Salesforce Sales Cloud Comparison
Compare Agile CRM vs Salesforce Sales Cloud features, pricing, and more.
Last updated: November 2026
Agile CRM
5.7/10
Agile CRM is a low-cost CRM for small businesses that combines contact and deal management, marketing automation, telephony and a helpdesk.
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.7/10 | 7.2/10 |
| Analytics | 4/10 | 9/10 |
| Cost | 8/10 | 2/10 |
| Customization | 6/10 | 10/10 |
| Ease of Use | 5/10 | 4/10 |
| Integration | 6/10 | 10/10 |
| Scalability | 4/10 | 10/10 |
| Security | 5/10 | 9/10 |
| Support | 5/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/user/mo Starter | $25/user/mo Starter Suite |
| Estimated cost for 10 users | Free Free | $250/mo Starter Suite |
| Features | ||
| Built-in Calling | ||
| Mobile Access | ||
| Sales Automation | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Marketing Automation | ||
| Customer Support Management | ||
| Reporting & Analytics | ||
| Integrations | ||
| Collaboration | Not listed | |
Which One Should You Choose?
Why choose Agile CRM
- Lower estimated cost for 10 users: Free vs $250/mo
- Higher Cost score (8/10 vs 2/10)
- Higher Ease of Use score (5/10 vs 4/10)
- Better fit for startups (7/10 vs 4/10)
- Better fit for small business (8/10 vs 5/10)
Why choose Salesforce Sales Cloud
- Higher Scalability score (10/10 vs 4/10)
- Higher Analytics score (9/10 vs 4/10)
- Better fit for enterprise (10/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Pros & Cons
Agile CRM
Pros
- The free plan allows up to 10 users and 1,000 contacts, which is generous for a small team trying out a CRM.
- Sales, marketing automation and helpdesk tickets share one contact record, so small businesses do not need separate tools.
- Native connectors cover Shopify, WooCommerce, Magento, Stripe, Twilio and RingCentral, and a REST API is available.
- Reviewers on G2 and Capterra rate it about 4 out of 5 and often praise the number of features for the price.
Cons
- Starter allows only three integrations and five automations, so many teams must move to Regular, which costs several times more.
- The low advertised prices require a longer commitment, and monthly billing is much higher.
- Reviewers describe a dated, cluttered interface that can load slowly.
- Reporting is basic, with no forecasting or multi-touch attribution.
- Support quality is inconsistent. Phone support is only available in business hours, and some users report slow responses and trouble getting refunds.
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
