Zoho SalesIQ
6.7/10Live chat, visitor tracking and AI chatbot platform from Zoho that helps sales and support teams engage website and app visitors.
Data last updated November 2026 · Our methodology
Overview
Zoho SalesIQ is Zoho's customer engagement tool for websites and mobile apps. It combines operator live chat, real-time visitor tracking, proactive chat triggers and routing with Zobot, a chatbot built in a no-code flow builder or scripted in Deluge. Its AI layer, branded Zia, adds Zia Agents, chat and call summaries, a writing assistant, sentiment, intent and topic routing rules, and an Answer Bot that responds from knowledge sources and web URLs. Customers can also plug in third-party models such as Anthropic Claude, Google Gemini, DeepSeek or self-hosted LLMs. It suits small and mid-sized businesses, especially those already using Zoho CRM or Zoho Desk, because visitors and chat transcripts sync into Zoho records. Pricing is per operator. A free plan includes 3 operators, 10,000 tracked visitors and 100 chat sessions a month. Basic, Professional and Enterprise cost about $7, $12.75 and $20 per operator per month on annual billing, according to independent reviews. Paid plans raise the limits on visitors, chatbots, Zia Agents and bot sessions, and extra brands, bots, bot sessions and visitor capacity are sold as add-ons. The main limitation is that the full generative Answer Bot is held back for the Enterprise tier. Pricing is per operator even when bots handle most conversations, and SalesIQ is not a full helpdesk, so ticketing depends on Zoho Desk or another integration.
Our Rating
AI Software6.6/10
Marketing6.8/10
Who Zoho SalesIQ is best for
Best software for Sales TeamsGood fit
Visitor tracking, proactive triggers and the Zoho CRM sync are aimed at converting website leads.
The free plan for 3 operators and low per-operator paid tiers make it affordable for small teams.
Live chat, routing and Answer Bot support service work, but ticketing relies on Zoho Desk or another integration.
Less suited
Website and app chat with proactive triggers fits online stores, but reviewers say marketing on social channels is limited.
Pros & Cons
Pros
- The free plan covers 3 operators and 100 chats a month, which lets small teams start at no cost.
- Paid tiers cost less per operator than Freshchat and Intercom, according to SMB Guide and BlockSentient.
- Visitors and chat transcripts sync natively into Zoho CRM and Desk.
- Bring-your-own-model support covers Claude, Gemini, DeepSeek and self-hosted LLMs from the Basic plan up.
- Bundled bot session allowances make chatbot costs predictable.
Cons
- The full generative Answer Bot is available only on Enterprise.
- Pricing is per operator even when bots handle most chats.
- It is not a full helpdesk, so ticketing needs Zoho Desk or Zendesk.
- Reviewers say large chatbot flows are hard to get an overview of, and advanced logic may require Deluge scripts.
- The pricing page does not publish add-on prices.
Key Features
Zoho SalesIQ Pricing
Free
- 1 brand
- 3 operator licenses
- 30-day chat history
- 10K tracked visitors per month
- 100 operator chat sessions per month
Basic
or $84/user/year
- 1 Zia Agent
- 50K tracked visitors per month
- 1,000 operator chat sessions per month
- 1 chatbot with 25K bot sessions per month
- Third-party AI integrations including Claude, Gemini, DeepSeek and self-hosted LLMs
Enterprise
or $240/user/year
- 10 Zia Agents
- Bot training on web URLs
- 200K tracked visitors per month
- AI self-help in the chat widget
- Generative AI Answer Bot and hybrid bots
- 10 chatbots with 200K bot sessions per month
Professional
or $153/user/year
- 3 Zia Agents
- Zia chat and call summaries
- 100K tracked visitors per month
- Unlimited operator chat sessions
- 5 chatbots with 50K bot sessions per month
- AI sentiment, intent and topic routing rules
Frequently Asked Questions
Yes. The free plan supports 3 operators, 10K tracked visitors and 100 chat sessions a month. Paid plans come with a 15-day trial and, according to Chatimize, a 30-day money-back guarantee.
Enterprise. Lower tiers include Zia Agents, third-party AI and, on Professional, Zia summaries and AI routing.
Yes. Claude, Gemini, DeepSeek and self-hosted LLMs are supported from Basic up. When you bring your own model, data handling follows that provider's terms.
Per operator. Independent reviews put annual billing at about $7, $12.75 and $20 per operator per month for Basic, Professional and Enterprise.
No. Ticketing relies on integrations such as Zoho Desk or Zendesk.
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