ClearFeed
6.6/10ClearFeed is a Slack-native helpdesk with AI agents that turns Slack, Teams, email and chat requests into tracked tickets for internal and customer support teams.
Data last updated November 2026 · Our methodology
Overview
ClearFeed is a helpdesk built around Slack. It turns messages from Slack channels, Slack Connect, Microsoft Teams, email, Discord, web chat and a portal into tickets. Teams can run it as an internal helpdesk for IT, HR or engineering requests, or as an external helpdesk for B2B customers who work with them in shared Slack channels. Its AI agents connect to knowledge sources such as Notion, Confluence and Google Drive so they can answer routine questions in Slack automatically. Helpdesk plans include SLAs, service metrics, forms, approvals, and two-way sync with Jira, Linear, ClickUp, Asana and GitHub. A separate Integrations Edition syncs Slack threads both ways with Zendesk, Freshdesk or Jira Service Management, so companies can keep their existing helpdesk. That edition does not include ClearFeed SLAs or service metrics. Pricing is split across three products, each with its own rate card. According to an August 2026 third-party review, Helpdesk costs $24 or $49 per agent per month, or $40 to $1,200 per month on usage-based billing. The same review lists the Integrations Edition at $49 to $1,499 per month based on ticket volume, and AI Agents at $50 to $550 per month based on channel count, with metered AI credits on top. Annual billing saves 15%, there is a 14-day trial, and there is no free tier. The product suits Slack-first SaaS companies and internal service desks. Its main limitation is the Slack dependency: Teams works only as an intake channel, and reviewers often say analytics and workflow customization are thin.
Our Rating
Who ClearFeed is best for
Best software for Customer Support TeamsGood fit
It is built for support teams that serve B2B customers through Slack Connect and other channels.
The internal helpdesk and AI agents target IT and HR request handling inside Slack.
B2B SaaS companies that support customers in shared Slack channels are its core market.
Low per-agent and usage-based entry prices fit small Slack-first teams.
Less suited
SSO and bulk volumes need custom plans, and reviewers report limited analytics.
Pros & Cons
Pros
- Supports internal and external Slack support in one product, including Slack Connect channels with B2B customers
- The Integrations Edition layers onto an existing Zendesk, Freshdesk or Jira Service Management setup instead of replacing it
- Offers both per-agent and usage-based pricing, starting at $24 per agent or $40 per month
- G2 reviewers repeatedly praise how fast and responsive the vendor's support team is
- Takes requests from Slack, Teams, email, web chat, Discord and Telegram
Cons
- Heavily dependent on Slack, and Teams works only as an intake channel
- Reviewers cite limited analytics and dashboards
- Workflow customization and automation options are reported as limited
- AI credits are charged per attempt, even when the agent finds no answer
- Three separate rate cards and two billing models make costs harder to forecast
- No free tier, only a 14-day trial
Key Features
ClearFeed Pricing
Helpdesk Usage-based
- $40 to $1,200 per month
- Billed on channels or tickets, whichever is higher
Integrations Edition
- No ClearFeed SLAs or service metrics
- Not available for Slack Connect channels
- $49 to $1,499 per month based on ticket volume
- Two-way sync between Slack and Zendesk, Freshdesk or Jira Service Management
AI Agents
- 250 AI credits included
- $50 to $550 per month based on Slack channel count
- Connects knowledge sources and tools to auto-resolve queries
Enterprise
- Custom pricing
- SSO discussed as part of custom pricing
- For bulk use, such as 20,000+ tickets or 100+ agents a month
Helpdesk Professional
or $588/user/year
- Forms and approvals
- Two-way sync with Jira, Linear, ClickUp, Asana and GitHub
- $49 per agent per month, billed annually (third-party figure)
Helpdesk Starter
or $288/user/year
- Slack-native ticketing
- SLAs and service metrics
- Per-agent plans capped at 15 agents
- $24 per agent per month, billed annually (third-party figure)
Frequently Asked Questions
There is a 14-day free trial, which can be extended, but no free tier.
Yes. You can cancel at any time and keep access until the end of the billing cycle. Annual billing gives a 15% discount.
No. The Integrations Edition syncs Slack threads both ways with Zendesk, Freshdesk or Jira Service Management. It does not include ClearFeed SLAs or service metrics.
According to a third-party review, AI Agents plans include 250 credits, and extra usage costs $2 per 10 credits. Unused credits do not roll over.
The vendor site shows SOC, GDPR and HIPAA badges, and a third-party review says it holds SOC 2 Type 2. The same review says SSO requires a custom pricing discussion.
ClearFeed says NGOs, non-profits and educational institutions may get an extra discount by contacting support.
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Ranked near ClearFeed in AI Software
See ClearFeed in the listClearFeed is #227 in AI Software by our score.
