UpKeep
6.5/10UpKeep is a mobile-first cloud CMMS. Maintenance and facilities teams use it to manage work orders, preventive maintenance, assets, and spare parts inventory.
Data last updated November 2026 · Our methodology
Overview
UpKeep is a cloud-based computerized maintenance management system (CMMS) based in Los Angeles. It started as a mobile app that let staff report equipment problems so managers could prioritize and assign repairs. It now covers work orders, preventive maintenance scheduling, custom checklists, parts and inventory costing, time and labor tracking, and asset lifecycle tracking. Every plan includes the Nova AI assistant, with a monthly credit allowance. Optional products extend the core CMMS: Edge for industrial IoT sensors, Safety for EHS, Fleet for vehicle maintenance, Learn for training, and Studio for no-code app building. It suits small and mid-sized maintenance teams in manufacturing, food and beverage, warehousing, property, and education. Requesters, view-only users, and vendors are free, so only technicians and admins need paid seats. Pricing is per user per month. Essential costs $24 and Premium $55, while Professional and Enterprise are quoted by sales. Paid implementation packages run from $500 to $5,000. UpKeep says it connects with ERPs such as SAP, Oracle, NetSuite, and Microsoft Dynamics, and with Zapier and a REST API. However, API access, multi-site support, SSO, and custom dashboards are limited to Enterprise. The main limitation is how features are spread across tiers. Preventive maintenance needs Premium, offline mode needs Professional, and reviewers say reporting depth on lower tiers is limited. Costs also rise as you add technician seats.
Our Rating
Who UpKeep is best for
Best software for Maintenance TeamsGood fit
It is a CMMS built around technicians' work orders and PM schedules.
It was founded from a manufacturing process-engineering need and serves packaging and food production plants.
The mobile-first app supports photos and barcode scanning, but offline caching is limited.
Low-cost Essential seats, free requester users, and a no-card trial suit small teams, though PM needs Premium.
Less suited
The Enterprise tier adds multi-site, SSO, API, and workflow automation, but reviewers question its multi-site depth.
Pros & Cons
Pros
- Requesters, view-only users, and outside vendors are free, so paid seats are only needed for technicians and admins.
- Reviewers on Capterra say technicians become productive quickly, and ease of use scores 4.6.
- Customer service scores about 4.7 on Capterra and Software Advice, and 24/7 live chat is included as standard.
- UpKeep says its security is SOC 2 Type II examined, and it offers CAIQ and HECVAT questionnaires for security reviews.
- Nova AI credits are included even on the entry plan.
Cons
- Preventive maintenance scheduling is not included in the $24 Essential plan.
- Offline mode starts at Professional and caches a limited number of work orders.
- API access, SSO, multi-site, and custom dashboards are only on Enterprise.
- Reviewers mention lagging reports, a sometimes slow UI, and UI changes made without notice.
- Per-user pricing gets expensive as the number of technicians grows.
Key Features
UpKeep Pricing
Essential
- Free requester and view-only users
- Nova AI with 250 credits per month
- Unlimited work orders and locations
Premium
- PM scheduling
- UpKeep Studio
- Custom checklists
- Everything in Essential
- Time and labor tracking
- 30-day analytics history
- 500 Nova credits per month
- Parts and inventory with costing
Enterprise
- PO management
- Custom dashboards
- Multi-site support
- Workflow automation
- SSO and custom roles
- Everything in Professional
- API and custom integrations
- 1,000 Nova credits per month
- Reliability and downtime tracking
Professional
- Signature capture
- Mobile offline mode
- Everything in Premium
- Full analytics history
- External request portal
- Asset lifecycle tracking
- 750 Nova credits per month
Frequently Asked Questions
Yes. Third-party reviews say UpKeep offers a free trial that does not need a credit card.
Admins, technical users, and limited technical users need a paid license. View-only users, requesters, and third-party vendors are free.
Yes, from the Professional plan up. Offline mode caches a limited number of work orders, reportedly 5 on Professional and 100 on Enterprise.
Its Trust Center states it is SOC 2 Type II examined and lists GDPR and CCPA compliance.
UpKeep lists connectors for SAP, Oracle, NetSuite, and Microsoft Dynamics, plus Zapier and a REST API. API and custom integrations are on the Enterprise plan.
Packages range from $500 for training only and $1,500 for Quickstart to $5,000 for Advanced training. Enterprise implementation is quoted by sales.
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Facilio is a cloud CMMS and building operations platform with AI agents for multi-site facility management, maintenance, and building energy and refrigeration monitoring.
Mobile-first maintenance management software (CMMS) that frontline maintenance and operations teams use to run work orders, preventive maintenance, inspections, assets and spare parts.
Ranked near UpKeep in Industrial & Infrastructure Software
See UpKeep in the listUpKeep is #77 in Industrial & Infrastructure Software by our score.
