Heymarket
6.1/10Heymarket is a business texting platform that gives sales, support and marketing teams shared SMS, MMS, RCS and email inboxes, campaigns and AI agents.
Data last updated November 2026 · Our methodology
Overview
Heymarket is a team messaging platform built around business texting. Staff work from shared inboxes tied to company phone numbers instead of personal phones, and can send SMS, MMS, RCS and email. On higher plans they can also handle web chat, Facebook Messenger, Instagram, Apple Messages for Business and WhatsApp. Team tools on every plan include assignments, private comments, templates, scheduling and tags. Plus adds lists and campaigns for bulk sends, time-based and event-based automations, link tracking, and AI agents for Q&A, scheduling and lead enrichment. Pro adds API access, CSAT, suggested AI replies, HIPAA compliance, double opt-in and custom roles. It suits SMB and mid-market teams in sales, support, healthcare and legal that need compliant two-way texting with a CRM attached. Pricing is per user with a two-user minimum. Annual rates are 49, 99 and 199 dollars per user per month for Standard, Plus and Pro, and Enterprise is custom. Message credits are billed on top at about 3 cents each, and 10DLC registration costs 10 dollars per campaign per month. Integrations include HubSpot on all plans, plus Zendesk, Help Scout, Shopify, Slack, Microsoft Teams, Aircall, Clio, Pipedrive, monday.com, n8n and Zapier. Salesforce is a paid add-on on Pro. Its main limitation is the total cost: per-seat fees, metered credits and add-ons stack up, and the core marketing features are locked behind Plus. It is also limited to the US and Canada and is not a full email or social marketing suite.
Our Rating
Who Heymarket is best for
Best software for Customer Support TeamsGood fit
Shared inboxes, assignments, CSAT and Zendesk and Help Scout integrations are built for support teams that text.
HubSpot, Salesforce and Pipedrive syncing plus a lead enrichment agent support sales texting.
- Mid-Market7/10
Custom roles, data retention controls and SSO add-ons fit growing multi-department teams.
Less suited
The Pro plan offers HIPAA compliance, but some reviewers report that medical terms get filtered.
Setup is easy, but the two-user minimum and per-seat pricing cost more than basic SMS tools.
Pros & Cons
Pros
- Shared inboxes with assignments and private comments come on every plan, so whole departments can work from one company number.
- Compliance tooling covers 10DLC registration, automatic opt-outs, quiet hours and HIPAA on Pro.
- HubSpot integration is included even on the entry Standard plan.
- Reviewers on G2 and Capterra rate it about 4.5 out of 5 and say setup is easy.
- Supports many channels beyond SMS, including RCS, email, Apple Messages, Instagram and WhatsApp.
Cons
- Annual seat prices from 49 to 199 dollars per user, plus metered credits, make it expensive compared with simpler texting tools.
- Campaigns, group messaging and automations require Plus or higher.
- AI agent messages use three credits per segment, which raises usage costs.
- Only available in the US and Canada.
- Some reviewers report overly aggressive content filtering and limited integrations with niche systems.
Key Features
Not included
- Webinars
- Social Media Scheduling
Heymarket Pricing
Enterprise
- Message import
- Everything in Pro
- White-glove onboarding
- Higher-volume messaging
Plus
or $1,188/user/year
- Link tracking
- Live chat support
- RCS rich media on annual plans
- Group messaging, lists and campaigns
- Time-based and event-based automations
- AI Q&A, scheduling and enrichment agents
- Email, Slack, Microsoft Teams and Zapier
Pro
or $2,388/user/year
- API access
- HIPAA compliance
- Support 7 days a week
- Double opt-in and PII hiding
- CSAT and suggested AI responses
- Custom roles and data retention
- Contact export and inbox transfer
Standard
or $588/user/year
- Basic reporting
- Unlimited contacts
- HubSpot integration
- Two-factor authentication
- Templates, scheduling and tags
- Support 9am to 8pm ET on weekdays
- Two-way messaging and shared inbox
Frequently Asked Questions
Yes. Heymarket offers a free trial that does not need a credit card. The trial length is not published.
Messages use credits at about 3 cents each. An SMS segment costs 1 credit, an MMS 2, RCS rich media 3, AI agent messages 3 per segment, and 10 emails cost 1 credit. Inbound and outbound messages are charged the same.
Yes. Every plan requires at least two users.
HIPAA compliance is included on the Pro and Enterprise plans.
Yes. Salesforce is an add-on on Pro at 7.50 dollars per user per month. HubSpot is included on all plans.
WhatsApp is available only on the Enterprise plan.
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