Hello Retail

Hello Retail is a Copenhagen-based ecommerce personalization platform built for mid-market online retailers. Its core modules cover personalized on-site search, which handles misspellings and partial terms, and product recommendations placed on product pages, the homepage and checkout. It also builds dynamic category and brand pages that adapt to each visitor. An email suite adds event-triggered flows such as abandoned cart, browse abandonment, price drop, back in stock, cross-sell and replenishment. It also adds personalized product blocks for newsletters and a set of autonomous product agents aimed at retention. Separately, a retail media product lets merchants sell sponsored product slots and banners on their own storefront, with an advertiser analytics dashboard. Hello Retail does not publish prices. Pricing is modular and based on volume, scaling with monthly orders, traffic, catalog size and the modules chosen. The vendor says it avoids multi-year contracts. Platform integrations include Shopify, Magento, WooCommerce, BigCommerce, Salesforce Commerce Cloud, PrestaShop and Norce. Email content works with Klaviyo, Mailchimp, ActiveCampaign and Omnisend, and developers get REST and GraphQL APIs. The vendor says more than 2,000 stores use it. Reviewers mostly praise the support team and search analytics. The main limitation is that Hello Retail is not a full email service provider: newsletters are still sent from a separate ESP. Implementation also typically takes six to eight weeks.