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Great Question

6.4/10

Great Question is an all-in-one UX and customer research platform. Product and research teams use it to recruit participants, run studies, and analyze results with AI.

Data last updated November 2026 · Our methodology

Overview

Great Question puts the main parts of user research in one place. Teams can recruit participants from their own customer panel or from external panels, screen and schedule them, and pay incentives. They can then run interviews, surveys, unmoderated prototype tests, card sorts, tree tests and focus groups. Recordings and transcripts go into a repository with AI tagging, highlights, video reels, synthesis across projects, and an Ask AI feature for querying past research. It suits product, design and research operations teams that run planned studies and want recruiting, incentives and analysis in a single subscription instead of separate tools. Pricing is per seat. The Self-serve plan costs 129 USD per seat per month, or 1,290 USD per seat per year on annual billing, with a cap of five seats. It includes 100 research participants and 100 hours of video storage, and observers are free. Enterprise is quoted on request and billed annually. It adds card sorting, tree testing, focus groups, SAML SSO, SCIM, audit logs, MCP access, custom data retention and a customer success manager. AI moderation, HIPAA compliance, the Research CRM module and third-party panels such as Respondent and User Interviews cost extra. A competitor's comparison mentions Enterprise integrations with Salesforce, Snowflake and Qualtrics. Incentive payouts run through Tremendous. The main limitation is that the platform is built around discrete studies. It does not collect continuous feedback from sales calls, support tickets or Slack, and many governance features are reserved for the custom-priced Enterprise tier.

Our Rating

6.4
out of 10
Integration
6
Analytics
7
Customization
6
Ease of Use
7
Support
7
Cost
4
Scalability
7
Security
8
Output Quality
7

Who Great Question is best for

Best software for Product Teams

Good fit

  • The platform is built for product and UX teams that run interviews, prototype tests and surveys.

  • Teams can recruit participants from their own customer base through the research panel and CRM, which fits SaaS companies researching their users.

  • The Enterprise tier offers SSO, SCIM, audit logs, data retention controls and HIPAA add-ons.

Less suited

  • The Self-serve plan runs month to month and has a free trial, but at 129 USD per seat it is costly for very small teams.

Pros & Cons

Pros

  • Recruiting, scheduling, incentives, study execution and the repository are all in one subscription, so teams need fewer separate tools.
  • Supports many research methods, including interviews, surveys, prototype tests, card sorting, tree testing and focus groups.
  • Observers are unlimited and free, so stakeholders can watch sessions without paid seats.
  • The vendor reports a completed SOC 2 Type II exam, states GDPR compliance, and offers a HIPAA BAA for sensitive research.
  • Incentive payouts are automated through Tremendous, which a comparison article says covers more than 80 countries.

Cons

  • At 129 USD per seat per month, the price is high compared with some research tools.
  • The Self-serve plan is capped at five seats, and SSO, audit logs and several research methods require custom-priced Enterprise.
  • AI moderation, HIPAA and the Research CRM cost extra on top of the base plans.
  • Competitor comparisons note that it is built around discrete studies and does not capture continuous feedback from sales calls or support tickets.
  • There are few independent public reviews; TrustRadius lists only two.

Key Features

Transcription
Knowledge Base Search
Text Generation
Enterprise Controls

Great Question Pricing

Self-serve

$129/user/mo

or $1,290/user/year (save 17%)

  • Up to 5 seats
  • Observer rooms
  • Research panel
  • Unlimited free observers
  • 100 research participants
  • 100 hours of video storage
  • AI analysis and repository
  • 14-day free trial with no credit card
  • Interviews with round robin scheduling
  • Surveys and unmoderated prototype tests
Get Started

Enterprise

Contact for pricing
  • Audit logs
  • MCP access
  • SAML SSO and SCIM
  • Annual contracts only
  • Custom participant and storage limits
  • Custom data retention and data obfuscation
  • Card sorting, tree testing and focus groups
  • Custom onboarding, customer success manager and SLAs
Get Started
Open interactive pricing calculatorGet a tailored cost breakdown for your team size, billing cycle, and add‑ons.

Frequently Asked Questions

There is a 14-day free trial with no credit card required. Card sorting, tree testing, focus groups and AI moderation are not included in the trial, and there is no permanent free plan.

Self-serve costs 129 USD per seat per month, or 1,290 USD per seat per year on annual billing, for up to five seats. Enterprise pricing is custom and billed annually only.

SAML SSO and SCIM provisioning are available on the Enterprise plan only.

Great Question says it has completed a SOC 2 Type II exam, is built to be GDPR compliant, and offers a HIPAA BAA. Data is hosted on AWS in the US East region.

Yes. Observers are unlimited and free on both plans.

AI analysis and the repository are included in Self-serve. The repository offers tagging, highlights, synthesis and Ask AI. AI moderation is a paid Enterprise add-on.

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Great Question is #349 in AI Software by our score.

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