Glean
7/10Glean is an enterprise work AI platform that searches company apps with permission controls, answers questions with citations, and runs agents for large organizations.
Data last updated November 2026 · Our methodology
Overview
Glean connects to a company's work apps and indexes their content. Glean lists more than 275 apps and data sources, including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub and Salesforce. Employees get one search bar and a chat assistant that answers questions with citations back to the source documents. Results respect the permissions in each source system, so people only see content they could already open. A knowledge graph built from roles, teams and collaboration patterns personalizes the rankings. Glean has also added an agent builder and workflow automation, and it routes tasks across more than 40 LLMs. Developers get a Client API, an Indexing API for custom connectors, a Web SDK, agent toolkits for frameworks such as LangChain and CrewAI, and an MCP server. Glean is built for large enterprises. Its security certifications include SOC 2 Type II, ISO 27001, ISO 42001, HIPAA and TX-RAMP Level 2. Glean does not publish prices; quotes come through sales. Third-party reports, mostly from competitors, put seats at about 50 dollars or more per user per month, with minimum contracts of roughly 100 seats and 50,000 to 60,000 dollars a year. A newer Enterprise Flex model adds pooled credits for premium models, agents and deep research. The main limitation is cost and setup effort. There is no self-serve plan or free trial, sales cycles and proofs of concept can take weeks, and the minimum contract puts it out of reach for small companies.
Our Rating
Who Glean is best for
Good fit
Contract minimums of about 100 seats, permission-aware search and broad compliance certifications all target large organizations.
Glean promotes consulting as an industry solution, and knowledge-heavy firms benefit from searching across many apps.
Less suited
Larger mid-market firms can clear the reported minimum contract of 50,000 to 60,000 dollars, but the cost is steep at this size.
Reviewers say minimum contracts and opaque pricing make Glean a poor fit for small budgets.
There is no self-serve or free plan, and minimum seat counts are reported at around 100.
Pros & Cons
Pros
- Glean lists more than 275 connected apps, so employees can search Slack, Drive, Jira, Salesforce and other tools from one place.
- Search results follow each source system's access controls, which lowers the risk of exposing data to the wrong people.
- AI answers include citations that link back to the source documents, so users can check them.
- Developers get Client and Indexing APIs, a Web SDK, agent toolkits and an MCP server for building on Glean.
- Its compliance certifications include SOC 2 Type II, ISO 27001, ISO 42001 and HIPAA.
Cons
- Glean publishes no prices; third-party reports put seats at about 50 dollars or more per user per month with minimums of roughly 100 seats.
- There is no free trial, and some reports describe proofs of concept as paid.
- Setup, permission configuration and relevance tuning take significant work from IT teams.
- Reviewers report renewal increases of about 3 to 12 percent a year and possible extra fees for premium support.
- Some users report answers that do not fully match the source data, and say the ranking is hard to customize.
Key Features
Glean Pricing
Enterprise (custom quote)
- Choice of 40+ LLMs
- Pricing by quote after a demo
- AI assistant with cited answers
- Agent builder and workflow automation
- Permission-aware search across 275+ apps
- Enterprise Flex pooled credits for premium AI usage
Frequently Asked Questions
No. You get a price through a demo and a sales quote. Third-party estimates, mostly from competitors, put seats at about 50 dollars or more per user per month, with minimum annual contracts of roughly 50,000 to 60,000 dollars.
Third-party reviews say there is no self-serve free trial. Evaluation usually happens through a proof of concept, which some reports describe as paid.
Glean cites more than 275 apps and data sources, including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub and Salesforce. Its Indexing API lets you build custom connectors.
Glean lists ISO 42001, ISO 27001, SOC 2 Type II, HIPAA, TX-RAMP Level 2 and GDPR compliance. Search results respect the permissions set in each source system.
Yes. Glean offers a Platform and Client API covering search, chat, agents and documents, plus an Indexing API, a Web SDK, agent toolkits for frameworks such as LangChain, and an MCP server.
Third-party sources say that under the Enterprise Flex model, each seat includes a pooled allowance of credits. Premium models, agents and deep research draw on those credits, and use above the allowance is billed extra. Glean publishes no per-credit rates.
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