Convin
6.6/10Convin is an AI conversation intelligence and contact center platform for sales, support and collections teams. It offers voice agents, real-time agent assist, automated QA and coaching.
Data last updated November 2026 · Our methodology
Overview
Convin is a Bengaluru-founded contact center AI platform that analyzes calls, chats and emails. It is split into several suites. The CX suite runs multilingual AI phone agents that understand language through LLMs, handle interruptions, hand calls off to live agents, update the CRM, and send follow-ups by WhatsApp, SMS or email. The real-time suite covers in-call agent assist, with live transcripts, script guidance, prompts and a searchable knowledge base, plus a supervisor dashboard that tracks sentiment and violations. Post-interaction tools include automated QA scoring, AI-assigned coaching, an AI learning management system and a mobile app. A basic Quality Management Software tier is offered free. Convin suits mid-market and enterprise contact centers, especially in India and other markets that need Hindi, Hinglish or many other languages. Third-party listings say it supports about 70 languages. It connects to cloud telephony, dialers and video conferencing tools, and per a third-party listing it builds custom integrations in under three days. Except for the free QMS, pricing is custom and quoted after a demo, so buyers cannot compare costs up front. On security, the vendor claims a SOC 2 Type II audit, alignment with ISO 27001, and support for GDPR, CCPA and HIPAA compliance, with hosting on AWS. Its main limitations are the lack of public pricing and the fact that most public reviews come from vendor-friendly aggregators. Its documentation on SSO and APIs is also thin.
Our Rating
Who Convin is best for
Good fit
Automated QA, agent assist and coaching are all built for contact center support teams.
It offers lead propensity scoring, win-loss analysis and AI calling for sales outreach.
The vendor claims SOC 2 Type II and HIPAA compliance, and it supervises at scale.
It includes collection scoring and compliance violation tracking aimed at collections teams.
Custom pricing and multi-suite scope fit contact centers of moderate size.
Less suited
Demo-only custom pricing and its contact center focus suit small teams poorly.
Pros & Cons
Pros
- Covers the whole contact center workflow in one vendor: AI voice agents, live agent assist, automated QA, coaching and an LMS.
- Strong support for Indian and other languages, including Hindi and Hinglish, with about 70 languages listed by third parties.
- A free Quality Management Software tier lets teams try structured QA audits at no cost.
- The vendor claims SOC 2 Type II and HIPAA business associate support, which matters for regulated contact centers.
- Reviewers praise its configurable dashboards and responsive onboarding support.
Cons
- Paid suites have no public pricing, so every quote requires a demo.
- Users say getting full value takes a thorough understanding of the product, and some needed help from support.
- The public pages give little detail on SSO or a public API.
- Review volume outside G2 is small, and many listings are vendor-claimed profiles.
Key Features
Convin Pricing
Quality Management Software
- Audit templates
- Single QA platform
- Feedback and alerts
- Agent rebuttal management
- Automated audit workflows
- Audit reporting dashboards
Custom (CX, Real-Time, Insights, Post-Interaction suites)
- AI LMS
- AI phone agents
- Pricing by demo or quote
- Automated QA and coaching
- Real-time agent and supervisor assist
- Convin Insights voice of customer analytics
Frequently Asked Questions
Convin does not publish prices for its paid suites. Plans are customized and quoted after a demo. The basic Quality Management Software is listed as free.
The AI agent demo offers English, Hindi and Hinglish. Third-party listings say the platform supports English, Hindi, Spanish and about 70 other languages.
Convin says it completes an annual SOC 2 Type II audit and follows ISO 27001 controls. It also says it supports GDPR, CCPA and HIPAA compliance and hosts on AWS with encrypted data. To verify these claims, ask Convin for its SOC 2 report.
It connects to cloud telephony, dialer and video conferencing systems to pull conversations, and its AI agents can update CRMs. A third-party listing says custom integrations take under three days.
Yes. Its CX suite runs LLM-based AI phone agents that handle interruptions, extract data, update the CRM, and hand calls off to a live agent when needed.
Similar Tools
See all alternatives
Amazon's public cloud platform, with over 200 pay-as-you-go services for compute, storage, databases, networking and AI, used by startups through large enterprises and governments.
Anthropic's organization-wide Claude plan adds chat, Claude Code, Cowork agents, connectors, and enterprise governance such as SCIM, audit logs, and a compliance API.
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.