Convin vs Cresta Comparison
Compare Convin vs Cresta features, pricing, and more.
Last updated: November 2026
Convin
6.6/10
Convin is an AI conversation intelligence and contact center platform for sales, support and collections teams. It offers voice agents, real-time agent assist, automated QA and coaching.
Cresta
6.8/10
Cresta is an enterprise contact center AI platform that provides autonomous AI agents, real-time agent assist, conversation intelligence and automated quality management.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6.8/10 |
| Integration | 6/10 | 7/10 |
| Analytics | 8/10 | 9/10 |
| Customization | 7/10 | 8/10 |
| Ease of Use | 7/10 | 6/10 |
| Support | 7/10 | 6/10 |
| Cost | 5/10 | 3/10 |
| Scalability | 7/10 | 9/10 |
| Security | 7/10 | 9/10 |
| Output Quality | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | Contact for pricing | Contact for pricing |
| Estimated cost for 10 users | Free Quality Management Software | Contact for pricing |
| Features | ||
| AI Agents | ||
| Data Analysis | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Transcription | ||
| Voice and Audio | ||
| Workflow Automation | ||
| Chatbots | Not listed | |
| Custom Model Training | Not listed | |
Convin vs Cresta cost by team size
| Team size | Convin | Cresta |
|---|---|---|
| 1 user | FreeQuality Management Software | Contact for pricing |
| 5 users | FreeQuality Management Software | Contact for pricing |
| 10 users | FreeQuality Management Software | Contact for pricing |
| 25 users | FreeQuality Management Software | Contact for pricing |
| 50 users | FreeQuality Management Software | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Convin
- Has a free plan (Cresta does not)
- Higher Cost score (5/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 6/10)
- Better fit for mid-market (7/10 vs 4/10)
- Better fit for sales teams (8/10 vs 6/10)
Why choose Cresta
- Higher Scalability score (9/10 vs 7/10)
- Higher Security score (9/10 vs 7/10)
- Better fit for enterprise (9/10 vs 7/10)
Pros & Cons
Convin
Pros
- Covers the whole contact center workflow in one vendor: AI voice agents, live agent assist, automated QA, coaching and an LMS.
- Strong support for Indian and other languages, including Hindi and Hinglish, with about 70 languages listed by third parties.
- A free Quality Management Software tier lets teams try structured QA audits at no cost.
- The vendor claims SOC 2 Type II and HIPAA business associate support, which matters for regulated contact centers.
- Reviewers praise its configurable dashboards and responsive onboarding support.
Cons
- Paid suites have no public pricing, so every quote requires a demo.
- Users say getting full value takes a thorough understanding of the product, and some needed help from support.
- The public pages give little detail on SSO or a public API.
- Review volume outside G2 is small, and many listings are vendor-claimed profiles.
Cresta
Pros
- Gives agents real-time guidance and knowledge answers during live calls and chats, which G2 reviewers single out as a strength.
- Scores and analyses every conversation automatically instead of a manual sample.
- Models are trained on the customer's own conversation data, so guidance reflects the company's own top performers.
- Unusually broad compliance coverage, including SOC 2 Type II, ISO 27001, ISO 27701, PCI-DSS, HIPAA and ISO/IEC 42001.
Cons
- No public pricing, free tier or self-serve trial; buying requires a sales cycle and usually a paid pilot.
- Model training and tuning can take months before the value shows.
- A few G2 reviewers report inaccurate AI suggestions or poor understanding of conversations.
- Generally economical only for contact centers with about 100 or more agents.
Not sold on either?
Frequently Asked Questions
Cresta scores higher on our AI Software criteria: 6.8/10 against 6.6/10 for Convin. The largest gap is in Cost: 5/10 for Convin and 3/10 for Cresta.
Convin has a free plan; Cresta does not list one.
Convin is the better fit for mid-market: we rate it 7/10 for them, against 4/10 for Cresta.
