Condens
6.9/10Condens is a UX research repository and AI analysis platform that transcribes, tags, synthesizes, and shares customer research for research, product, and design teams.
Data last updated November 2026 · Our methodology
Overview
Condens is made by Condens Insights GmbH, a bootstrapped company in Munich. It is a workspace for qualitative user research. Teams upload or import interview recordings, notes, and feedback. Condens transcribes them automatically, and researchers tag and cluster the material in a split-screen view that keeps every finding linked to its source clip. Finished insights go into a searchable repository and curated Insights Magazines for stakeholders. Condens AI answers questions grounded in the team's own research, writes session summaries, runs sentiment analysis, and suggests clusters. Stakeholders can also query the repository from Slack, Microsoft Teams, ChatGPT, Claude, or any MCP-compatible agent. Pricing is in euros. Lite costs 15 EUR a month for one contributor and suits freelancers and very small teams. Business costs 6,000 EUR a year, billed annually, and covers five contributors and unlimited free viewers. Each extra Business contributor costs 85 EUR a month. Enterprise is quoted on request and adds the REST API, advanced anonymization, custom LLM support, SLAs, and a dedicated success manager. SSO and HIPAA are paid add-ons on Business and included in Enterprise. Connectors cover Zoom, Google Drive, Microsoft Teams and SharePoint, UserTesting, User Interviews, Miro, Mural, FigJam, Figma, TheyDo, Glean, and n8n. Zapier links it to tools like Qualtrics, Typeform, and Salesforce. Data is hosted in the EU or the US, the company holds SOC 2 Type 2, and research data is not used to train AI models. The main limitation is the jump from Lite to a 6,000 EUR annual Business plan. Participant management is basic, with no recruiting panel, and reviewers say the transcription can mix up speakers when more than two people talk.
Our Rating
Who Condens is best for
Best software for Product TeamsGood fit
It is built around product and UX research synthesis, with stakeholder sharing through Slack, Teams, and AI assistants.
Named customers include Siemens, Airbus, and KPMG, and the Enterprise plan adds SSO, HIPAA, advanced permissions, custom LLMs, and SLAs.
The 15 EUR a month Lite plan gives one researcher unlimited transcription and projects.
The Business plan's five contributors and unlimited free viewers suit growing research teams, though it starts at 6,000 EUR a year.
Pros & Cons
Pros
- Every insight stays linked to its source clip in the split-screen view, so stakeholders can check the evidence behind a finding.
- Unlimited free viewers on Business, plus AI search in Slack, Teams, ChatGPT, Claude, and MCP agents, make it practical to share research widely.
- Unlimited automated transcription and projects on every paid plan, including the 15 EUR a month Lite plan.
- Strong data protection: SOC 2 Type 2, a choice of EU or US hosting with AI processing in the same region, AES-256 encryption at rest, and no training on customer data.
- Reviewers rate it about 4.8 out of 5 on G2 and say it feels less bloated than rival repository tools, with responsive support.
Cons
- There is a big price jump from Lite to Business, which is billed annually at 6,000 EUR, and one reviewer said recent plan changes raised their costs.
- The REST API, advanced anonymization, and custom LLM support are Enterprise-only.
- Participant management is basic, with no recruiting panel, email outreach, consent forms, or incentive payouts.
- Reviewers report that transcription has trouble telling speakers apart when more than two people talk.
- A 2026 comparison rated its video highlight clips as weaker than Dovetail's.
Key Features
Condens Pricing
Lite
or €165/user/year (save 8%)
- 1 folder
- Basic integrations
- Basic session summaries
- Limited Ask AI across raw data
- 25 cross-project participant profiles
- Share individual findings via public link
- 1 contributor included, more at 15 EUR a month each
- Sentiment analysis and auto-clustering on small datasets
- Unlimited projects, file storage, and automated transcription
- Whiteboard, tags, media clips, split screen, comments, session templates
Business
- 3 global tag boards
- Advanced integrations
- Unlimited free viewers
- Advanced session summaries
- Impact and usage analytics
- Unlimited Ask AI across raw data
- 3 insights repositories or magazines
- Unlimited folders and participant profiles
- AI search with ChatGPT and Claude connection
- Basic anonymization and security assessments
- Annual billing only, equal to 500 EUR a month
- Participant pool, global search, and global tags
- Project templates, live notetaking, and user groups
- 5 contributors included, more at 85 EUR a month each
Enterprise
- SSO and HIPAA included
- Contact sales for pricing
- Advanced access permissions
- Custom and internal LLM support
- Unlimited insights repositories
- AI search on raw data for viewers
- Dedicated Customer Success Manager
- Slack and Teams AI search included
- Advanced anonymization and redaction
- Custom terms, SLAs, and data retention policies
- Condens API and custom MCP connection to company LLM
Frequently Asked Questions
Yes. There is a 15-day free trial with no credit card required. Afterwards you choose a paid plan, or the workspace stays read-only.
No. Business is 500 EUR a month but billed yearly, which comes to 6,000 EUR. Lite can be paid monthly at 15 EUR, or 165 EUR a year.
You choose EU or US hosting when you create the account, and Condens AI processes data in that same region on Azure, Google Cloud, and AWS. Research data is not used to train models, and admins can turn off generative AI features.
Condens holds SOC 2 Type 2, with the report available on request. It supports GDPR, CCPA, HIPAA, and the Australian Privacy Act, and offers a Data Processing Agreement. HIPAA and SSO are Business add-ons and included in Enterprise.
Yes. There is a REST API with Bearer-token authentication and separate EU and US endpoints, but it is only on the Enterprise plan. An MCP server and Zapier are also available for connecting other tools.
Direct integrations include Zoom, Google Drive, Microsoft Teams, OneDrive, SharePoint, UserTesting, User Interviews, UXTweak, Zendesk, Slack, Miro, Mural, FigJam, Figma, TheyDo, Glean, n8n, ChatGPT, Claude, and Copilot Studio. Zapier adds tools such as Qualtrics, Typeform, Hotjar, and Salesforce.
Students and teachers get a free education plan, and verified nonprofits get a discount.
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