Zendesk AI Pricing
Every Zendesk AI plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Support Team | $25/user/mo | $19/user/mo | Per user | No limit listed | No |
| Suite Team | $69/user/mo | $55/user/mo | Per user | No limit listed | No |
| Suite Professional | $149/user/mo | $115/user/mo | Per user | No limit listed | No |
| Suite Enterprise + Copilot | Contact sales | Contact sales | — | No limit listed | No |
Prices last updated November 2026.
What Zendesk AI costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | $25/moSupport Team | $125/moSupport Team | $250/moSupport Team | $625/moSupport Team | $1,250/moSupport Team |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| Action credits$200 per 100,000 AI agent actions per subscription term. | Not listed | Not listed | Per 100K actions |
| CopilotAgent AI assistant for Professional plans and above. Billed yearly; no monthly price is listed. | Not listed | $50 | Per user |
| Workforce Engagement BundleWorkforce engagement tools, billed yearly. | Not listed | $50 | Per user |
Usage pricing
| Metric | Plan | Included per month | Price after that |
|---|---|---|---|
| Automated resolutions (committed volume) | All plans | None | $1.5 per resolution |
| Automated resolutions (pay as you go) | All plans | None | $2 per resolution |
Zendesk AI Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Zendesk AI pricing FAQs
Each plan includes 5 or 10 automated resolutions per agent per month. Extra resolutions cost $1.50 each with a volume commitment or $2.00 pay-as-you-go.
The pricing page says AI agents are included in every Suite and Support plan and are billed by successful automated resolutions.