Salesforce Sales Cloud vs SAP Sales Cloud Comparison
Compare Salesforce Sales Cloud vs SAP Sales Cloud features, pricing, and more.
Last updated: November 2026
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
SAP Sales Cloud
6/10
An enterprise CRM from SAP for managing leads, opportunities, forecasting and field sales, with AI help and native integration with SAP S/4HANA.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.2/10 | 6/10 |
| Integration | 10/10 | 8/10 |
| Analytics | 9/10 | 7/10 |
| Customization | 10/10 | 7/10 |
| Ease of Use | 4/10 | 4/10 |
| Support | 6/10 | 6/10 |
| Cost | 2/10 | 2/10 |
| Scalability | 10/10 | 9/10 |
| Security | 9/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $25/user/mo Starter Suite | $134/user/mo SAP Sales Cloud Version 2 |
| Estimated cost for 10 users | $250/mo Starter Suite | $1,340/mo SAP Sales Cloud Version 2 |
| Features | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Sales Automation | ||
| Reporting & Analytics | ||
| Integrations | ||
| Mobile Access | ||
| Built-in Calling | Not listed | |
| Collaboration | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
Which One Should You Choose?
Why choose Salesforce Sales Cloud
- Has a free plan (SAP Sales Cloud does not)
- Lower estimated cost for 10 users: $250/mo vs $1,340/mo
- Higher Customization score (10/10 vs 7/10)
- Higher Integration score (10/10 vs 8/10)
- Better fit for small business (5/10 vs 2/10)
Why choose SAP Sales Cloud
Our data shows no clear advantage over Salesforce Sales Cloud.
Pros & Cons
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
SAP Sales Cloud
Pros
- Native S/4HANA integration lets sellers see order, payment and service history alongside their deals.
- AI forecasting and guided selling are built in, with Joule extending the AI features.
- It scales to very large sales organizations and includes territory management and field sales tools.
- Reviewers praise its detailed reporting for both internal use and customer presentations.
Cons
- List prices are not published on SAP's site, and the reported list price of about 134 dollars per user per month is high.
- Implementation typically needs partners and can cost 40,000 to 150,000 dollars or more in year one.
- Reviewers report a steep learning curve and an interface that feels dated or needs too many clicks.
- One reviewer says the mobile app lacks parity with desktop features.
