OroCRM vs Zoho CRM: Complete Comparison (2026)
An in-depth comparison of OroCRM and Zoho CRM to help you choose the right tool for your business.
Last updated: November 2026
OroCRM
6/10
Open source CRM built on OroPlatform and Symfony. It manages leads, opportunities, accounts, cases and campaigns for mid-size and large businesses that need deep customization.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 7.2/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 5/10 | 8/10 |
| Customization | 9/10 | 8/10 |
| Ease of Use | 4/10 | 6/10 |
| Integration | 6/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $116/user/mo Enterprise Edition | $20/user/mo Standard |
| Estimated cost for 10 users | Free Community Edition | $200/mo Standard |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
OroCRM vs Zoho CRM cost by team size
OroCRM and Zoho CRM cost the same at 1 user; OroCRM costs less from 5 users.
| Team size | OroCRM | Zoho CRM |
|---|---|---|
| 1 user | FreeCommunity Edition | FreeFree |
| 5 users | FreeCommunity Edition | $100/moStandard |
| 10 users | FreeCommunity Edition | $200/moStandard |
| 25 users | FreeCommunity Edition | $500/moStandard |
| 50 users | FreeCommunity Edition | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose OroCRM
- Lower estimated cost for 10 users: Free vs $200/mo
- Higher Customization score (9/10 vs 8/10)
- Better fit for developers (6/10 vs 4/10)
ZWhy choose Zoho CRM
- Higher Cost score (8/10 vs 5/10)
- Higher Ease of Use score (6/10 vs 4/10)
- Better fit for small business (8/10 vs 4/10)
- Better fit for freelancers (5/10 vs 2/10)
Pros & Cons
OroCRM
Pros
- The Community Edition is open source under OSL-3.0, so you can self-host it with no licence fees.
- The Symfony-based OroPlatform lets developers deeply customize entities, workflows and the user interface.
- A built-in workflow engine covers leads, opportunities and tasks, and teams can add custom workflows.
- Opportunities support multiple currencies, and Enterprise supports multiple organizations, which suits companies operating in several regions.
- Mailchimp, Dotdigital and Zendesk integrations are documented.
Cons
- Email campaigns depend on Mailchimp or Dotdigital, with no native email marketing engine.
- Self-hosting and customization need PHP and Symfony developers.
- Oro does not publish Enterprise pricing on its own site.
- There are very few independent user reviews, which makes it hard to judge vendor support.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Zoho CRM scores higher on our CRM criteria: 7.2/10 against 6/10 for OroCRM. The largest gap is in Cost: 5/10 for OroCRM and 8/10 for Zoho CRM.
OroCRM costs less for 10 users: free on its Community Edition plan, against about $200/mo on its Standard plan for Zoho CRM, billed monthly.
Yes, both OroCRM and Zoho CRM have a free plan.
Zoho CRM is the better fit for small business: we rate it 8/10 for them, against 4/10 for OroCRM.
