OroCRM vs Pipedrive: Complete Comparison (2026)
An in-depth comparison of OroCRM and Pipedrive to help you choose the right tool for your business.
Last updated: November 2026
OroCRM
6/10
Open source CRM built on OroPlatform and Symfony. It manages leads, opportunities, accounts, cases and campaigns for mid-size and large businesses that need deep customization.
Pipedrive
6.9/10
Pipedrive is a sales CRM built around visual deal pipelines, helping small and mid-sized sales teams track deals, contacts, activities and email in one place.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 6.9/10 |
| Analytics | 6/10 | 5/10 |
| Cost | 5/10 | 7/10 |
| Customization | 9/10 | 6/10 |
| Ease of Use | 4/10 | 9/10 |
| Integration | 6/10 | 8/10 |
| Scalability | 7/10 | 5/10 |
| Security | 6/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $116/user/mo Enterprise Edition | $24/user/mo Lite |
| Estimated cost for 10 users | Free Community Edition | $240/mo Lite |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
OroCRM vs Pipedrive cost by team size
OroCRM costs less at every team size we checked.
| Team size | OroCRM | Pipedrive |
|---|---|---|
| 1 user | FreeCommunity Edition | $24/moLite |
| 5 users | FreeCommunity Edition | $120/moLite |
| 10 users | FreeCommunity Edition | $240/moLite |
| 25 users | FreeCommunity Edition | $600/moLite |
| 50 users | FreeCommunity Edition | $1,200/moLite |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose OroCRM
- Has a free plan (Pipedrive does not)
- Lower estimated cost for 10 users: Free vs $240/mo
- Higher Customization score (9/10 vs 6/10)
- Higher Scalability score (7/10 vs 5/10)
- Better fit for enterprise (7/10 vs 3/10)
Why choose Pipedrive
- Higher Ease of Use score (9/10 vs 4/10)
- Higher Cost score (7/10 vs 5/10)
- Better fit for small business (9/10 vs 4/10)
- Better fit for sales teams (9/10 vs 6/10)
Pros & Cons
OroCRM
Pros
- The Community Edition is open source under OSL-3.0, so you can self-host it with no licence fees.
- The Symfony-based OroPlatform lets developers deeply customize entities, workflows and the user interface.
- A built-in workflow engine covers leads, opportunities and tasks, and teams can add custom workflows.
- Opportunities support multiple currencies, and Enterprise supports multiple organizations, which suits companies operating in several regions.
- Mailchimp, Dotdigital and Zendesk integrations are documented.
Cons
- Email campaigns depend on Mailchimp or Dotdigital, with no native email marketing engine.
- Self-hosting and customization need PHP and Symfony developers.
- Oro does not publish Enterprise pricing on its own site.
- There are very few independent user reviews, which makes it hard to judge vendor support.
Pipedrive
Pros
- Sales reps can pick up the drag-and-drop pipeline view quickly, and ease of use is the strength reviewers mention most often on G2 and Capterra.
- The marketplace has more than 500 integrations, including telephony apps such as Aircall, CloudTalk and Kixie that log calls as deal activities.
- Lite starts at 14 dollars per seat per month on annual billing, which is cheap for a CRM with pipeline management and AI report generation.
- Premium bundles LeadBooster, e-signature documents and Projects, which cost extra on lower plans.
Cons
- Reviewers often criticize reporting as thin, hard to customize or manual. About 39 percent of reporting-related Capterra reviews are negative.
- Email sync and automations are not available on Lite, so most teams will need Growth or higher.
- Web calling is not built in and needs a third-party Marketplace app, though the mobile apps can place and log calls.
- Email marketing (Campaigns) and Web Visitors are paid add-ons on every plan, so the total cost can rise well above the seat price.
Not sold on either?
Frequently Asked Questions
Pipedrive scores higher on our CRM criteria: 6.9/10 against 6/10 for OroCRM. The largest gap is in Ease of Use: 4/10 for OroCRM and 9/10 for Pipedrive.
OroCRM costs less for 10 users: free on its Community Edition plan, against about $240/mo on its Lite plan for Pipedrive, billed monthly.
OroCRM has a free plan; Pipedrive does not list one.
Pipedrive is the better fit for small business: we rate it 9/10 for them, against 4/10 for OroCRM.
