Odoo CRM vs SS&C Tier1: Complete Comparison (2026)
An in-depth comparison of Odoo CRM and SS&C Tier1 to help you choose the right tool for your business.
Last updated: November 2026
Odoo CRM
7.1/10
Odoo CRM is a pipeline and lead management app in the Odoo business suite, for small and mid-sized companies that want sales tied to quoting, invoicing and marketing.
SS&C Tier1
6.2/10
SS&C Tier1 is a Salesforce-based modular CRM for sell-side capital markets teams and investment banks, covering client coverage, deal management, and compliance controls.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.2/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 8/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Ease of Use | 5/10 | 5/10 |
| Security | 7/10 | 8/10 |
| Cost | 8/10 | 3/10 |
| Scalability | 7/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €31/user/mo Standard | Contact for pricing |
| Estimated cost for 10 users | Free One App Free | Contact for pricing |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Sales Automation | Not listed | |
Odoo CRM vs SS&C Tier1 cost by team size
| Team size | Odoo CRM | SS&C Tier1 |
|---|---|---|
| 1 user | FreeOne App Free | Contact for pricing |
| 5 users | FreeOne App Free | Contact for pricing |
| 10 users | FreeOne App Free | Contact for pricing |
| 25 users | FreeOne App Free | Contact for pricing |
| 50 users | FreeOne App Free | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo CRM
- Has a free plan (SS&C Tier1 does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Customization score (9/10 vs 8/10)
- Better fit for small business (8/10 vs 1/10)
- Better fit for startups (7/10 vs 1/10)
Why choose SS&C Tier1
- Higher Support score (6/10 vs 5/10)
- Higher Security score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 5/10)
Pros & Cons
Odoo CRM
Pros
- The free One App plan allows unlimited users on a single app such as CRM.
- Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
- The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
- Studio, the open-source code base and on-premise hosting allow deep customization.
- Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.
Cons
- Reviewers say the interface overwhelms new users and that initial setup takes time.
- Studio, the API and multi-company require the more expensive Custom plan.
- Support quality and documentation draw mixed reviews, and some users call the docs outdated.
- Some users report performance issues with large datasets.
- SMS, lead generation and enrichment credits, and partner implementation are billed separately.
SS&C Tier1
Pros
- Built for sell-side workflows such as research, trading, and sales coverage, and for investment banking deal management.
- Its security model separates private deal data from shared contacts, so markets and banking can work in one CRM while keeping compliance walls.
- Runs on Salesforce, so it inherits that platform's scale and ecosystem.
- Tier1 for Outlook brings CRM data and mass email into Outlook.
Cons
- No public pricing, and Salesforce licensing is likely needed in addition.
- Very few public user reviews are available for independent evaluation.
- A niche product that does not suit businesses outside capital markets and banking.
- No public information on built-in calling or marketing automation.
Not sold on either?
Frequently Asked Questions
Odoo CRM scores higher on our CRM criteria: 7.1/10 against 6.2/10 for SS&C Tier1. The largest gap is in Cost: 8/10 for Odoo CRM and 3/10 for SS&C Tier1.
Odoo CRM has a free plan; SS&C Tier1 does not list one.
Odoo CRM is the better fit for small business: we rate it 8/10 for them, against 1/10 for SS&C Tier1.
