monday CRM vs Reply.io Comparison
Compare monday CRM vs Reply.io features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Reply.io
6.1/10
Reply.io is a sales engagement platform that automates multichannel outbound sequences across email, LinkedIn, calls, SMS and WhatsApp, and includes an AI SDR, for B2B sales teams and agencies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.1/10 |
| Integration | 8/10 | 7/10 |
| Security | 8/10 | 5/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 5/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 8/10 | 5/10 |
| Scalability | 7/10 | 7/10 |
| Support | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | $59/user/mo Email Volume (1,000 active contacts) |
| Estimated cost for 10 users | $180/mo Basic | $590/mo Email Volume (1,000 active contacts) |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
monday CRM vs Reply.io cost by team size
monday CRM costs less from 5 users.
| Team size | monday CRM | Reply.io |
|---|---|---|
| 1 user | Contact for pricing | $59/moEmail Volume (1,000 active contacts) |
| 5 users | $90/moBasic | $295/moEmail Volume (1,000 active contacts) |
| 10 users | $180/moBasic | $590/moEmail Volume (1,000 active contacts) |
| 25 users | $450/moBasic | $1,475/moEmail Volume (1,000 active contacts) |
| 50 users | $900/moBasic | $2,950/moEmail Volume (1,000 active contacts) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $590/mo
- Higher Security score (8/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 5/10)
- Better fit for small business (7/10 vs 5/10)
Why choose Reply.io
- Higher Support score (8/10 vs 7/10)
- Better fit for agencies (8/10 vs 6/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Reply.io
Pros
- Covers email, LinkedIn, calls, SMS and WhatsApp in one sequence builder
- Reviewers repeatedly praise fast, helpful customer support
- From 10,000 contacts, Email Volume tiers include unlimited users, which suits growing teams
- Native HubSpot, Salesforce and Pipedrive syncs plus Zapier
Cons
- Users say total cost is high once add-ons, credits and telephony fees are added
- The interface feels overwhelming to new users and takes time to learn
- Some users report sync glitches and billing disputes
- It is not a full CRM, so deal and pipeline management needs a separate tool
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.1/10 for Reply.io. The largest gap is in Ease of Use: 8/10 for monday CRM and 5/10 for Reply.io.
Monday CRM costs less for 10 users: about $180/mo on its Basic plan, against about $590/mo on its Email Volume (1,000 active contacts) plan for Reply.io, billed monthly.
No, neither monday CRM nor Reply.io lists a free plan.
Reply.io is the better fit for agencies: we rate it 8/10 for them, against 6/10 for monday CRM.
