monday CRM vs Pega CRM Comparison
Compare monday CRM vs Pega CRM features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Pega CRM
5.9/10
Pega CRM is Pegasystems' enterprise suite for sales automation and customer service. It is built on the low-code Pega Platform and uses AI decisioning.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 5.9/10 |
| Integration | 8/10 | 7/10 |
| Security | 8/10 | 8/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 2/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 8/10 | 4/10 |
| Scalability | 7/10 | 8/10 |
| Support | 7/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | Contact for pricing |
| Estimated cost for 10 users | $180/mo Basic | Contact for pricing |
| Features | ||
| Collaboration | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
monday CRM vs Pega CRM cost by team size
| Team size | monday CRM | Pega CRM |
|---|---|---|
| 1 user | Contact for pricing | Contact for pricing |
| 5 users | $90/moBasic | Contact for pricing |
| 10 users | $180/moBasic | Contact for pricing |
| 25 users | $450/moBasic | Contact for pricing |
| 50 users | $900/moBasic | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Higher Cost score (6/10 vs 2/10)
- Higher Ease of Use score (8/10 vs 4/10)
- Better fit for small business (7/10 vs 1/10)
- Better fit for startups (6/10 vs 1/10)
Why choose Pega CRM
- Higher Scalability score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 6/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Pega CRM
Pros
- Reviewers call its case management unmatched, citing modular flows and parent-child case relationships.
- It ships connectors for REST, SOAP, Kafka, SQL and SAP, and Process Extender can embed Pega workflows in Salesforce Lightning.
- AI features include win-probability forecasting, Next Best Action advice, and email and coaching agents.
- Gartner has named Pega a Leader for the CRM Customer Engagement Center for many years in a row.
- Business analysts without coding skills can configure apps in App Studio.
Cons
- Pricing is not public, and reviewers call it expensive and hard to understand.
- Reviewers say the user interface trails competitors and offers limited room for customisation.
- G2 reviewers describe the application as large and highly complex.
- Some users report that support takes days or weeks to resolve configuration issues.
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 5.9/10 for Pega CRM. The largest gap is in Cost: 6/10 for monday CRM and 2/10 for Pega CRM.
No, neither monday CRM nor Pega CRM lists a free plan.
Monday CRM is the better fit for small business: we rate it 7/10 for them, against 1/10 for Pega CRM.
