LivePerson vs Salesforce Sales Cloud: Complete Comparison (2026)
An in-depth comparison of LivePerson and Salesforce Sales Cloud to help you choose the right tool for your business.
Last updated: November 2026
LivePerson
6.4/10
An enterprise conversational AI platform for digital customer service teams. It combines messaging channels, AI agents, knowledge-grounded bots and agent copilot tools.
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Feature-by-Feature Comparison
| Feature | L LivePerson | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.4/10 | 7.2/10 |
| Analytics | 6/10 | 9/10 |
| Cost | 3/10 | 2/10 |
| Customization | 8/10 | 10/10 |
| Ease of Use | 5/10 | 4/10 |
| Integration | 8/10 | 10/10 |
| Output Quality | 7/10 | Not listed |
| Scalability | 9/10 | 10/10 |
| Security | 8/10 | 9/10 |
| Support | 5/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $25/user/mo Starter Suite |
| Estimated cost for 10 users | Contact for pricing | $250/mo Starter Suite |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Knowledge Base Search | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Contact Management | Not listed | |
| Lead Management | Not listed | |
| Opportunity Management | Not listed | |
| Sales Automation | Not listed | |
| Reporting & Analytics | Not listed | |
| Integrations | Not listed | |
| Mobile Access | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
LivePerson vs Salesforce Sales Cloud cost by team size
| Team size | LivePerson | Salesforce Sales Cloud |
|---|---|---|
| 1 user | Contact for pricing | FreeFree Suite |
| 5 users | Contact for pricing | $125/moStarter Suite |
| 10 users | Contact for pricing | $250/moStarter Suite |
| 25 users | Contact for pricing | $625/moStarter Suite |
| 50 users | Contact for pricing | $1,250/moStarter Suite |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
LWhy choose LivePerson
- Higher Cost score (3/10 vs 2/10)
- Higher Ease of Use score (5/10 vs 4/10)
- Better fit for customer support teams (9/10 vs 5/10)
Why choose Salesforce Sales Cloud
- Has a free plan (LivePerson does not)
- Higher Analytics score (9/10 vs 6/10)
- Higher Customization score (10/10 vs 8/10)
- Better fit for startups (4/10 vs 1/10)
- Better fit for small business (5/10 vs 2/10)
Pros & Cons
LLivePerson
Pros
- Covers many channels in one agent workspace, including web, app, SMS, WhatsApp, Messenger and Instagram.
- Its LLM gateway masks personal data, checks answers for hallucinations and lets customers bring their own LLM.
- Offers more than 50 APIs plus Functions, the Integration Hub and a Salesforce connector for deep customization.
- Reviewers report stable performance during peak traffic. It scores 4.3 on G2 and Capterra and 4.2 on Gartner Peer Insights.
Cons
- There is no public pricing, and messaging channels carry a 15% handling fee on top of set rates.
- Reviewers describe a difficult setup and a cluttered interface, especially for complex flows.
- Reporting is hard to customize, and transcript export options are limited.
- Users report slow or inconsistent support. Revenue has been shrinking, and SoundHound AI bought the company in 2026.
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
Not sold on either?
Frequently Asked Questions
Salesforce Sales Cloud scores higher on our AI Software criteria: 7.2/10 against 6.4/10 for LivePerson. The largest gap is in Analytics: 6/10 for LivePerson and 9/10 for Salesforce Sales Cloud.
Salesforce Sales Cloud has a free plan; LivePerson does not list one.
LivePerson is the better fit for customer support teams: we rate it 9/10 for them, against 5/10 for Salesforce Sales Cloud.
