Infor CRM vs Zoho CRM: Complete Comparison (2026)
An in-depth comparison of Infor CRM and Zoho CRM to help you choose the right tool for your business.
Last updated: November 2026
Infor CRM
5.2/10
Infor CRM (Infor CRM SLX, formerly Saleslogix) is an enterprise CRM for sales, service and marketing teams that connects customer data with Infor ERP systems.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 5.2/10 | 7.2/10 |
| Customization | 6/10 | 8/10 |
| Analytics | 5/10 | 7/10 |
| Integration | 6/10 | 8/10 |
| Support | 4/10 | 5/10 |
| Ease of Use | 5/10 | 6/10 |
| Security | 5/10 | 7/10 |
| Cost | 4/10 | 8/10 |
| Scalability | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $20/user/mo Standard |
| Estimated cost for 10 users | Contact for pricing | $200/mo Standard |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
Infor CRM vs Zoho CRM cost by team size
| Team size | Infor CRM | Zoho CRM |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | $100/moStandard |
| 10 users | Contact for pricing | $200/moStandard |
| 25 users | Contact for pricing | $500/moStandard |
| 50 users | Contact for pricing | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Infor CRM
Our data shows no clear advantage over Zoho CRM.
ZWhy choose Zoho CRM
- Has a free plan (Infor CRM does not)
- Higher Cost score (8/10 vs 4/10)
- Higher Customization score (8/10 vs 6/10)
- Better fit for startups (7/10 vs 2/10)
- Better fit for small business (8/10 vs 3/10)
Pros & Cons
Infor CRM
Pros
- Tight connection to Infor ERP data gives sales and service staff one view of customer history and orders.
- Partners rate its Outlook integration through Xbar as very strong, and Gmail sync is also available.
- Reviewers praise the sync engine and say new users are easy to train.
- Can be deployed on-premise as well as in the cloud, which suits companies with data-residency preferences.
Cons
- No public pricing, and implementation, customization and migration add cost on top of licences.
- Partners report that upgrading heavily customized installs is expensive and needs consultants, so many customers stay on outdated versions.
- Reviewers describe the reporting as challenging.
- Review volume is small and dated, and some guides call it a legacy system that is not recommended for new implementations.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Zoho CRM scores higher on our CRM criteria: 7.2/10 against 5.2/10 for Infor CRM. The largest gap is in Cost: 4/10 for Infor CRM and 8/10 for Zoho CRM.
Zoho CRM has a free plan; Infor CRM does not list one.
Zoho CRM is the better fit for small business: we rate it 8/10 for them, against 3/10 for Infor CRM.
