HaloPSA vs Zoho CRM: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Zoho CRM to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7.2/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 7/10 | 7/10 |
| Integration | 8/10 | 8/10 |
| Support | 7/10 | 5/10 |
| Ease of Use | 5/10 | 6/10 |
| Security | 9/10 | 7/10 |
| Cost | 5/10 | 8/10 |
| Scalability | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $20/user/mo Standard |
| Estimated cost for 10 users | Contact for pricing | $200/mo Standard |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs Zoho CRM cost by team size
| Team size | HaloPSA | Zoho CRM |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | $100/moStandard |
| 10 users | Contact for pricing | $200/moStandard |
| 25 users | Contact for pricing | $500/moStandard |
| 50 users | Contact for pricing | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Support score (7/10 vs 5/10)
- Higher Security score (9/10 vs 7/10)
- Better fit for customer support teams (7/10 vs 4/10)
ZWhy choose Zoho CRM
- Has a free plan (HaloPSA does not)
- Higher Cost score (8/10 vs 5/10)
- Higher Ease of Use score (6/10 vs 5/10)
- Better fit for startups (7/10 vs 4/10)
- Better fit for freelancers (5/10 vs 2/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Zoho CRM scores higher on our CRM criteria: 7.2/10 against 7.1/10 for HaloPSA. The largest gap is in Cost: 5/10 for HaloPSA and 8/10 for Zoho CRM.
Zoho CRM has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 4/10 for Zoho CRM.
