HaloPSA vs Twenty: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Twenty to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.7/10 |
| Analytics | 7/10 | 4/10 |
| Cost | 5/10 | 8/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 5/10 | 7/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 8/10 | 5/10 |
| Security | 9/10 | 6/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $9/user/mo Pro |
| Estimated cost for 10 users | Contact for pricing | Free Self-hosted (open source) |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs Twenty cost by team size
| Team size | HaloPSA | Twenty |
|---|---|---|
| 1 user | Contact for pricing | FreeSelf-hosted (open source) |
| 5 users | Contact for pricing | FreeSelf-hosted (open source) |
| 10 users | Contact for pricing | FreeSelf-hosted (open source) |
| 25 users | Contact for pricing | FreeSelf-hosted (open source) |
| 50 users | Contact for pricing | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Analytics score (7/10 vs 4/10)
- Higher Scalability score (8/10 vs 5/10)
- Better fit for it teams (9/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
Why choose Twenty
- Has a free plan (HaloPSA does not)
- Higher Cost score (8/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for startups (9/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.7/10 for Twenty. The largest gap is in Analytics: 7/10 for HaloPSA and 4/10 for Twenty.
Twenty has a free plan; HaloPSA does not list one.
Twenty is the better fit for startups: we rate it 9/10 for them, against 4/10 for HaloPSA.
