HaloPSA vs openCRX: Complete Comparison (2026)
An in-depth comparison of HaloPSA and openCRX to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
O
openCRX
6.1/10
openCRX is a free, BSD-licensed open source CRM and groupware server from Swiss vendor CRIXP, built for technically capable organizations that host it themselves.
Feature-by-Feature Comparison
| Feature | | O openCRX |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.1/10 |
| Analytics | 7/10 | 5/10 |
| Cost | 5/10 | 10/10 |
| Customization | 9/10 | 8/10 |
| Ease of Use | 5/10 | 3/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 8/10 | 6/10 |
| Security | 9/10 | 6/10 |
| Support | 7/10 | 2/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Free Open Source (self-hosted) |
| Features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
| Marketing Automation | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Which One Should You Choose?
Why choose HaloPSA
- Higher Support score (7/10 vs 2/10)
- Higher Security score (9/10 vs 6/10)
- Better fit for mid-market (8/10 vs 5/10)
- Better fit for small business (7/10 vs 4/10)
OWhy choose openCRX
- Has a free plan (HaloPSA does not)
- Higher Cost score (10/10 vs 5/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
OopenCRX
Pros
- Free under a permissive BSD license, with no per-user fees.
- Highly customizable, from XML-based screen changes to extending business logic and the API.
- Combines CRM with groupware, including ActiveSync syncing for iPhone and Android devices.
- Offers a Java API and a Swagger-compliant REST API for integration work.
Cons
- Reviewers say documentation is thin and support is hard to find.
- Configuring it takes technical expertise.
- One reviewer called the interface very slow, and there are no native mobile apps.
- Much of the documentation on the official site covers old versions, and the site served an expired certificate when we visited.
