HaloPSA vs ONES: Complete Comparison (2026)
An in-depth comparison of HaloPSA and ONES to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
ONES
6.5/10
ONES is a project management and software delivery platform for engineering and product teams, combining issue tracking, sprints, test management, and a wiki.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.5/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 5/10 | 7/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 5/10 | 6/10 |
| Integration | 8/10 | 5/10 |
| Scalability | 8/10 | 7/10 |
| Security | 9/10 | 8/10 |
| Support | 7/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $99/user/mo Standard |
| Estimated cost for 10 users | Contact for pricing | Free Free |
| Features | ||
| App integrations | ||
| Dashboards | ||
| Knowledge base | ||
| Reporting | ||
| Scheduling | ||
| Task management | ||
| Workflow automation | ||
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Docs | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Spreadsheet interface | Not listed | |
| Task lists | Not listed | |
| Time tracking | Not listed | |
| Timeline view | Not listed | |
HaloPSA vs ONES cost by team size
| Team size | HaloPSA | ONES |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | FreeFree |
| 25 users | Contact for pricing | FreeFree |
| 50 users | Contact for pricing | $8,600/moBusiness |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Integration score (8/10 vs 5/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for customer support teams (7/10 vs 3/10)
- Better fit for small business (7/10 vs 5/10)
Why choose ONES
- Has a free plan (HaloPSA does not)
- Higher Cost score (7/10 vs 5/10)
- Higher Ease of Use score (6/10 vs 5/10)
- Better fit for startups (7/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
ONES
Pros
- The free plan covers up to 30 seats and already includes sprint, test, and release management.
- Issue tracking, test cases, and the wiki live in one product, so teams do not have to link Jira, a test tool, and Confluence.
- It can be deployed as SaaS, on-premises, in a private cloud, or air-gapped, which suits regulated industries.
- The vendor reports SOC 2 Type II, ISO 27001, ISO 27018, and GDPR compliance.
- Business and Enterprise plans include tooling to migrate from Jira and Confluence.
Cons
- There are very few independent reviews: about 13 on G2 and 9 on Capterra.
- G2 reviewers mention a learning curve for new users.
- Its third-party integration catalogue looks small next to Jira's or monday.com's.
- Gantt charts and automation need a paid plan, and resource scheduling needs Business.
- Most of the comparison content available online is published by ONES itself.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 6.5/10 for ONES. The largest gap is in Integration: 8/10 for HaloPSA and 5/10 for ONES.
ONES has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 3/10 for ONES.
