HaloPSA vs Membrain: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Membrain to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Membrain
6.6/10
Membrain is a Stockholm-built sales enablement CRM that lets B2B sales teams build their sales process, prospecting, pipeline, account growth and coaching into the software.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.6/10 |
| Analytics | 7/10 | 5/10 |
| Cost | 5/10 | 5/10 |
| Customization | 9/10 | 8/10 |
| Ease of Use | 5/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 8/10 | 6/10 |
| Security | 9/10 | 6/10 |
| Support | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $49/user/mo Prospecting |
| Estimated cost for 10 users | Contact for pricing | $490/mo Prospecting |
| Features | ||
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs Membrain cost by team size
| Team size | HaloPSA | Membrain |
|---|---|---|
| 1 user | Contact for pricing | $49/moProspecting |
| 5 users | Contact for pricing | $245/moProspecting |
| 10 users | Contact for pricing | $490/moProspecting |
| 25 users | Contact for pricing | $1,225/moProspecting |
| 50 users | Contact for pricing | $2,450/moProspecting |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 6/10)
- Higher Analytics score (7/10 vs 5/10)
- Better fit for customer support teams (7/10 vs 3/10)
- Better fit for enterprise (7/10 vs 5/10)
Why choose Membrain
- Higher Ease of Use score (7/10 vs 5/10)
- Higher Support score (8/10 vs 7/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Membrain
Pros
- Teams can model their own sales process, qualifiers and milestones in it, which reviewers on Spotsaas and G2 single out.
- Built-in coaching and guidance, including the Elevate coaching product, OMG assessments and in-app advice, support sales methodologies such as Baseline Selling.
- Reviewers repeatedly praise fast, knowledgeable support, and one customer has stayed more than 10 years.
- Broad integration list covering Gmail, Outlook, HubSpot, Salesforce, Business Central, Fortnox, Zendesk, Slack, plus Zapier and webhooks.
- Pricing is public and modular, so teams pay only for the stages (prospecting, pipeline, account growth) they use.
Cons
- Reviewers often say reporting and dashboards are hard to customise and give limited statistics.
- Setting up custom processes and dashboards takes significant upfront time.
- Reviewers report that Outlook email integration is limited and that companies can be duplicated during data entry.
- API+ (499 USD) and Automation+ (299 USD) are costly account-wide add-ons on top of per-user fees.
- The vendor is small, with about 11 to 50 employees, and its compliance is reported as SOC 2 Type 1 only by a third-party listing.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.6/10 for Membrain. The largest gap is in Security: 9/10 for HaloPSA and 6/10 for Membrain.
No, neither HaloPSA nor Membrain lists a free plan.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 3/10 for Membrain.
