Gorgias vs Outreach: Complete Comparison (2026)
An in-depth comparison of Gorgias and Outreach to help you choose the right tool for your business.
Last updated: November 2026
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
Outreach
6.5/10
Outreach is an AI-driven sales execution platform that combines multichannel sequences, conversation intelligence, deal management and forecasting for mid-market and enterprise sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6.5/10 |
| Analytics | 7/10 | 8/10 |
| Cost | 4/10 | 3/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 8/10 | 6/10 |
| Integration | 8/10 | 8/10 |
| Output Quality | 6/10 | Not listed |
| Scalability | 7/10 | 9/10 |
| Security | 7/10 | 7/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $10/mo Starter | Contact for pricing |
| Estimated cost for 10 users | $10/mo Starter | Contact for pricing |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Gorgias vs Outreach cost by team size
| Team size | Gorgias | Outreach |
|---|---|---|
| 1 user | $10/moStarter | Contact for pricing |
| 5 users | $10/moStarter | Contact for pricing |
| 10 users | $10/moStarter | Contact for pricing |
| 25 users | $10/moStarter | Contact for pricing |
| 50 users | $10/moStarter | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Gorgias
- Higher Ease of Use score (8/10 vs 6/10)
- Higher Cost score (4/10 vs 3/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 4/10)
Why choose Outreach
- Higher Scalability score (9/10 vs 7/10)
- Higher Analytics score (8/10 vs 7/10)
- Better fit for saas companies (6/10 vs 2/10)
- Better fit for enterprise (9/10 vs 6/10)
Pros & Cons
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
Outreach
Pros
- Covers prospecting sequences, dialing, conversation intelligence, deal management and forecasting in one platform, which can replace several point tools.
- Per-user licensing with no platform fee, and support is included on all tiers according to the vendor.
- Higher tiers raise API limits up to 1,000,000 calls and allow up to 20 custom objects, which leaves room for large and complex deployments.
- Connects to Salesforce, HubSpot, LinkedIn Sales Navigator, ZoomInfo, Slack and the major video meeting tools.
- Capterra reviewers are largely positive, with a reported sentiment split of about 90% positive.
Cons
- No public pricing, so every quote requires a sales conversation.
- Vendr reports that add-ons can raise contract value by 20 to 40%, and that adding seats mid-term can bring higher per-seat rates.
- Typical contracts are annual with 5 to 10 seat minimums and auto-renewal, which reduces flexibility for small teams.
- Capterra reviewers repeatedly mention technical glitches and errors.
- It is not a standalone CRM, so a separate system of record is still needed.
Not sold on either?
Frequently Asked Questions
Gorgias scores higher on our AI Software criteria: 6.6/10 against 6.5/10 for Outreach. The largest gap is in Ease of Use: 8/10 for Gorgias and 6/10 for Outreach.
No, neither Gorgias nor Outreach lists a free plan.
Gorgias is the better fit for small business: we rate it 8/10 for them, against 3/10 for Outreach.
