Gong vs Observe.AI Comparison
Compare Gong vs Observe.AI features, pricing, and more.
Last updated: November 2026
Gong
6.8/10
Gong is a revenue AI platform that records and analyzes sales calls, emails and deals to give B2B revenue teams coaching, deal insights and AI agents.
Observe.AI
6.9/10
Observe.AI is a contact center AI platform with voice and chat AI agents, real-time agent assist, automated QA, and coaching for enterprise customer support teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.9/10 |
| Analytics | 9/10 | 9/10 |
| Cost | 2/10 | 3/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 6/10 | 7/10 |
| Integration | 8/10 | 8/10 |
| Output Quality | 8/10 | 7/10 |
| Scalability | 9/10 | 9/10 |
| Security | 9/10 | 9/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| AI Agents | ||
| API Access | ||
| Data Analysis | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Transcription | ||
| Chatbots | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
Which One Should You Choose?
Why choose Gong
- Higher Output Quality score (8/10 vs 7/10)
Why choose Observe.AI
- Higher Cost score (3/10 vs 2/10)
- Higher Ease of Use score (7/10 vs 6/10)
Pros & Cons
Gong
Pros
- Reviewers widely rate its transcription and conversation analysis depth as best in class.
- It has broad security attestations, including SOC 2 Type 2, ISO 27001, 27701 and 42001, plus bring-your-own-key encryption.
- AI agents, including custom ones built in Agent Studio, come with licenses at no extra cost.
- MCP connections let Microsoft Copilot, Salesforce Agentforce and HubSpot Breeze use Gong data.
- It rates highly on review sites, with roughly 4.7 to 4.8 on G2 across more than 6,000 reviews.
Cons
- There is no public pricing, and a mandatory platform fee sharply raises per-user cost for small teams.
- Reviewers report two to three year contracts, seats that cannot be reduced, and steep early termination costs.
- The interface and search can feel complex, and some reviewers describe a steep learning curve.
- Reviewers say the API lacks bulk export, which makes it hard to move their data out.
- The Engage and Forecast modules get weaker reviews than the core product, and some customers add Clari for forecasting.
Observe.AI
Pros
- Automated QA scores 100 percent of interactions instead of a small manual sample, which Gartner reviewers highlight as the main benefit.
- Its compliance coverage is broad: SOC 2 Type II, ISO 27001, PCI Level 1, HITRUST r2, HIPAA, BYOK, and data residency in the US, Canada, EU, and Australia.
- Voice and chat AI agents, real-time agent assist, and coaching all sit on one platform with shared interaction data.
- Agent Harness gives agents versioning, testing, and one-click rollback, and the audit trail can be exported.
- It has a 4.6 out of 5 rating on G2 from more than 230 reviews, with praise for coaching and tracking workflows.
Cons
- No public pricing and no free trial, so every evaluation goes through a sales-led demo.
- A reported 100-seat minimum and annual commitment shut out smaller teams.
- Reviewers repeatedly report transcription errors with accents and industry terminology.
- Implementation reportedly takes 4 to 12 weeks and may involve professional services fees.
- Some features, such as call summarization and Knowledge AI, are reportedly limited to the top tier.
Not sold on either?
Frequently Asked Questions
Observe.AI scores higher on our AI Software criteria: 6.9/10 against 6.8/10 for Gong. The largest gap is in Cost: 2/10 for Gong and 3/10 for Observe.AI.
No, neither Gong nor Observe.AI lists a free plan.
