Frappe CRM vs Twenty: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and Twenty to help you choose the right tool for your business.
Last updated: November 2026
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.7/10 |
| Analytics | 5/10 | 4/10 |
| Cost | 10/10 | 8/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 7/10 | 7/10 |
| Integration | 6/10 | 6/10 |
| Scalability | 6/10 | 5/10 |
| Security | 6/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | $9/user/mo Pro |
| Estimated cost for 10 users | Free Self-host | Free Self-hosted (open source) |
| Features | ||
| Mobile Access | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
Frappe CRM vs Twenty cost by team size
Frappe CRM and Twenty cost the same at every team size we checked.
| Team size | Frappe CRM | Twenty |
|---|---|---|
| 1 user | FreeSelf-host | FreeSelf-hosted (open source) |
| 5 users | FreeSelf-host | FreeSelf-hosted (open source) |
| 10 users | FreeSelf-host | FreeSelf-hosted (open source) |
| 25 users | FreeSelf-host | FreeSelf-hosted (open source) |
| 50 users | FreeSelf-host | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Higher Cost score (10/10 vs 8/10)
- Higher Analytics score (5/10 vs 4/10)
- Better fit for sales teams (8/10 vs 6/10)
- Better fit for small business (9/10 vs 7/10)
- Includes Mobile Access, which Twenty lacks
Why choose Twenty
- Higher Customization score (9/10 vs 8/10)
- Better fit for developers (8/10 vs 6/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6.7/10 for Twenty. The largest gap is in Cost: 10/10 for Frappe CRM and 8/10 for Twenty.
Both are free for 10 users.
Yes, both Frappe CRM and Twenty have a free plan.
Twenty is the better fit for developers: we rate it 8/10 for them, against 6/10 for Frappe CRM.
Frappe CRM has Mobile Access, which Twenty lacks.
