Frappe CRM vs Pipedrive: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and Pipedrive to help you choose the right tool for your business.
Last updated: November 2026
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Pipedrive
6.9/10
Pipedrive is a sales CRM built around visual deal pipelines, helping small and mid-sized sales teams track deals, contacts, activities and email in one place.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.9/10 |
| Analytics | 5/10 | 5/10 |
| Cost | 10/10 | 7/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 7/10 | 9/10 |
| Integration | 6/10 | 8/10 |
| Scalability | 6/10 | 5/10 |
| Security | 6/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | $24/user/mo Lite |
| Estimated cost for 10 users | Free Self-host | $240/mo Lite |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
Frappe CRM vs Pipedrive cost by team size
Frappe CRM costs less at every team size we checked.
| Team size | Frappe CRM | Pipedrive |
|---|---|---|
| 1 user | FreeSelf-host | $24/moLite |
| 5 users | FreeSelf-host | $120/moLite |
| 10 users | FreeSelf-host | $240/moLite |
| 25 users | FreeSelf-host | $600/moLite |
| 50 users | FreeSelf-host | $1,200/moLite |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Has a free plan (Pipedrive does not)
- Lower estimated cost for 10 users: Free vs $240/mo
- Higher Cost score (10/10 vs 7/10)
- Higher Customization score (8/10 vs 6/10)
Why choose Pipedrive
- Higher Ease of Use score (9/10 vs 7/10)
- Higher Integration score (8/10 vs 6/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Pipedrive
Pros
- Sales reps can pick up the drag-and-drop pipeline view quickly, and ease of use is the strength reviewers mention most often on G2 and Capterra.
- The marketplace has more than 500 integrations, including telephony apps such as Aircall, CloudTalk and Kixie that log calls as deal activities.
- Lite starts at 14 dollars per seat per month on annual billing, which is cheap for a CRM with pipeline management and AI report generation.
- Premium bundles LeadBooster, e-signature documents and Projects, which cost extra on lower plans.
Cons
- Reviewers often criticize reporting as thin, hard to customize or manual. About 39 percent of reporting-related Capterra reviews are negative.
- Email sync and automations are not available on Lite, so most teams will need Growth or higher.
- Web calling is not built in and needs a third-party Marketplace app, though the mobile apps can place and log calls.
- Email marketing (Campaigns) and Web Visitors are paid add-ons on every plan, so the total cost can rise well above the seat price.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6.9/10 for Pipedrive. The largest gap is in Cost: 10/10 for Frappe CRM and 7/10 for Pipedrive.
Frappe CRM costs less for 10 users: free on its Self-host plan, against about $240/mo on its Lite plan for Pipedrive, billed monthly.
Frappe CRM has a free plan; Pipedrive does not list one.
