Fireflies.ai vs Zapier: Complete Comparison (2026)
An in-depth comparison of Fireflies.ai and Zapier to help you choose the right tool for your business.
Last updated: November 2026
Fireflies.ai
7.1/10
Fireflies.ai is an AI meeting assistant that joins Zoom, Google Meet, and Teams calls to record, transcribe, summarize, and search meetings for teams.
Zapier
7.2/10
Zapier is a no-code automation platform that connects thousands of business apps and adds AI steps, agents, and chatbots to workflows for teams of any size.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7.2/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 8/10 | 4/10 |
| Customization | 6/10 | 7/10 |
| Ease of Use | 8/10 | 9/10 |
| Integration | 8/10 | 10/10 |
| Output Quality | 7/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 8/10 |
| Support | 4/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $18/user/mo Pro | $30/mo Professional |
| Estimated cost for 10 users | Free Free | $104/mo Team |
| Features | ||
| API Access | ||
| Enterprise Controls | ||
| Text Generation | ||
| Workflow Automation | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Transcription | Not listed | |
Fireflies.ai vs Zapier cost by team size
Fireflies.ai and Zapier cost the same at 1 user; Fireflies.ai costs less from 5 to 25 users.
| Team size | Fireflies.ai | Zapier |
|---|---|---|
| 1 user | FreeFree | FreeFree |
| 5 users | FreeFree | $104/moTeam |
| 10 users | FreeFree | $104/moTeam |
| 25 users | FreeFree | $104/moTeam |
| 50 users | FreeFree | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Fireflies.ai
- Lower estimated cost for 10 users: Free vs $104/mo
- Higher Cost score (8/10 vs 4/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for sales teams (9/10 vs 7/10)
Why choose Zapier
- Higher Integration score (10/10 vs 8/10)
- Higher Support score (6/10 vs 4/10)
Pros & Cons
Fireflies.ai
Pros
- Free plan includes unlimited transcription and AI summaries across Zoom, Meet and Teams.
- Pro is around 10 USD per seat on annual billing, which is cheap for the category.
- AskFred lets users query their whole meeting history in chat.
- Enterprise tier covers SSO, SCIM, audit logs, HIPAA and private storage.
- Pushes notes into Salesforce, HubSpot and Slack.
Cons
- Accuracy drops with noise, accents and crosstalk, and speakers are sometimes misidentified.
- Users on Trustpilot report billing surprises and a hard-to-use cancellation flow.
- Support is mostly chatbot-based outside Enterprise.
- The visible notetaker bot can join meetings unexpectedly and bother external participants.
- AI credits are limited, and extra credit bundles renew automatically.
Zapier
Pros
- Its app catalog is the largest among automation tools, which reviewers single out as unmatched.
- Non-technical users can build simple two- or three-step workflows quickly from templates or Copilot prompts.
- Agents, chatbots, and AI steps sit alongside existing workflows, so you do not need a second platform for AI.
- Holds a SOC 2 Type II attestation and SOC 3 report, with SAML SSO and audit logs from the Team plan.
Cons
- Every action step uses a task, so multi-step and high-volume workflows get expensive quickly.
- Overage on monthly plans is charged at 2.5 times the base task rate.
- The free plan allows only two-step Zaps and lacks filters and AI by Zapier.
- There is no self-hosted or private deployment option, unlike n8n or Activepieces.
- Users report complaints about billing, refunds, and an all-day outage in October 2025.
Not sold on either?
Frequently Asked Questions
Zapier scores higher on our AI Software criteria: 7.2/10 against 7.1/10 for Fireflies.ai. The largest gap is in Cost: 8/10 for Fireflies.ai and 4/10 for Zapier.
Fireflies.ai costs less for 10 users: free on its Free plan, against about $104/mo on its Team plan for Zapier, billed monthly.
Yes, both Fireflies.ai and Zapier have a free plan.
Fireflies.ai is the better fit for sales teams: we rate it 9/10 for them, against 7/10 for Zapier.
